How To Fix CRM_MKTGS_CCA031 - Product &1 is not valid for distribution chain &2, &3

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTGS_CCA - Cross-check assignment message class (Sub-Services)

• Message number: 031

• Message text: Product &1 is not valid for distribution chain &2, &3

What causes this issue?

The product is not valid for the distribution chain.
A distribution chain is a combination of the sales organization and
distribution channel.

How to fix this error?

You can change the distribution chain information in the product master:
Add the distribution chain to the product
Add the correct product category to sales category or to the product
categories
Add the correct product group

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTGS_CCA031 - Product &1 is not valid for distribution chain &2, &3 ?

  The SAP error message CRM_MKTGS_CCA031 indicates that a specific product is not valid for the specified distribution chain. This error typically arises in the context of SAP Customer Relationship Management (CRM) when trying to perform operations related to marketing or sales that involve a product that is not properly configured for the given distribution chain.
  Cause:
  
  Product Not Assigned to Distribution Chain: The product in question has not been assigned to the specified distribution chain in the system.
  Inactive Product: The product may be inactive or not available for sales in the specified distribution chain.
  Configuration Issues: There may be configuration issues in the product master data or distribution chain settings.
  Missing Validity Dates: The product may not be valid for the current date due to missing or incorrect validity dates in the product master data.
  
  Solution:
  
  
  Check Product Assignment:
  
  Go to the product master data in SAP and verify if the product is assigned to the specified distribution chain.
  If not, assign the product to the distribution chain.
  
  
  
  Activate Product:
  
  Ensure that the product is active and available for sales in the distribution chain.
  If the product is inactive, activate it.
  
  
  
  Review Configuration:
  
  Check the configuration settings for the distribution chain and ensure that all necessary settings are correctly configured.
  Verify that the product is set up correctly in the relevant views (e.g., sales, purchasing).
  
  
  
  Check Validity Dates:
  
  Review the validity dates for the product and ensure that it is valid for the current date.
  If necessary, adjust the validity dates to include the current date.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for additional guidance on managing product master data and distribution chains.
  
  
  
  Contact Support:
  
  If the issue persists after checking the above points, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: You may use transaction codes like MM03 (Display Material), MM02 (Change Material), or CRM_MKTG for marketing-related activities to check product details.
  Master Data Management: Understanding how master data is managed in SAP CRM can help prevent such issues in the future.
  Distribution Chain Configuration: Familiarize yourself with how distribution chains are configured in SAP, including the relationship between products, sales organizations, and distribution channels.
  
  By following these steps, you should be able to resolve the error and ensure that the product is valid for the specified distribution chain.