How To Fix CRM_MKTGS_CCA025 - Product &1 is not listed for the specified key fields

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTGS_CCA - Cross-check assignment message class (Sub-Services)

• Message number: 025

• Message text: Product &1 is not listed for the specified key fields

What causes this issue?

The product is not listed for the specified key fields (account,
organizational data, and dates).

System Response

A listing check has been executed on the product and the product is not
listed. This problem occurs when:
The product is not listed for the specified account, organizational
data, and dates
The Customizing for listings is incorrect for the specified sales area

How to fix this error?

This problem can be solved by:
Including the product in the listing object that is referenced by the
listing procedure
Changing one or several of the following entries: account,
organizational data, and dates
Changing the settings for listings in Account Planner. You do this in
Customizing for <LS>Customer Relationship Management </>(CRM), by
choosing <LS>Account Planning -> Product Assignments -> Listings</>.

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTGS_CCA025 - Product &1 is not listed for the specified key fields ?

  The SAP error message CRM_MKTGS_CCA025 indicates that a specific product (denoted as &1) is not listed for the specified key fields in the context of a marketing campaign or activity. This error typically arises in the SAP Customer Relationship Management (CRM) module when trying to access or manipulate product data that does not exist in the expected context.
  Cause:
  
  Product Not Maintained: The product may not be maintained in the relevant marketing or sales area.
  Incorrect Key Fields: The key fields specified in the transaction may not match the product's configuration or categorization.
  Product Status: The product might be inactive or not available for the specific marketing campaign or activity.
  Data Inconsistency: There could be inconsistencies in the master data or configuration settings related to the product.
  
  Solution:
  
  
  Check Product Master Data:
  
  Navigate to the product master data in SAP and verify that the product is correctly maintained for the relevant sales organization, distribution channel, and other key fields.
  Ensure that the product is active and available for marketing activities.
  
  
  
  Verify Key Fields:
  
  Review the key fields you are using in the transaction. Ensure they match the product's configuration in the system.
  If necessary, adjust the key fields to align with the product's settings.
  
  
  
  Check Product Status:
  
  Ensure that the product is not marked as inactive or blocked for marketing purposes. If it is, you may need to reactivate it.
  
  
  
  Consult with Master Data Management:
  
  If you are unsure about the product's status or configuration, consult with your organization's master data management team to ensure that the product is set up correctly.
  
  
  
  Review Customization Settings:
  
  If your organization has customized the CRM system, check if there are any specific settings or rules that might affect product availability in marketing campaigns.
  
  
  
  Testing:
  
  After making any changes, test the transaction again to see if the error persists.
  
  
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like CRMD_ORDER or CRMD_ORDERADM_H to access marketing documents and check product assignments.
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide additional troubleshooting steps.
  Documentation: Refer to SAP Help documentation for CRM marketing to understand how products are managed and listed in marketing activities.
  
  If the issue persists after following these steps, it may be beneficial to engage with SAP support or your internal IT team for further investigation.