How To Fix CRM_MKTGS_CCA023 - Product &1 is not listed for the specified key fields

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTGS_CCA - Cross-check assignment message class (Sub-Services)

• Message number: 023

• Message text: Product &1 is not listed for the specified key fields

What causes this issue?

The product is not listed for the specified key fields (account,
organizational data, and dates).

System Response

A listing check has been executed on the product and the product is not
listed.
This problem occurs when:
The product is not listed for the specified account, organizational
data, and dates
The Customizing for listings is incorrect for the specified sales area
and type

How to fix this error?

This problem can be solved by:
Including the product in the listing object that is referenced by the
listing procedure
Changing one or several of the following entries: account,
organizational data, and dates
Changing the settings for listings in Marketing Planner. You do this in
Customizing for <LS>Customer Relationship Management </>(CRM), by
choosing <ZK><LS>Trade Promotion Management -> Basic Data -> Listings
and Partner/Product Ranges.</></>

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTGS_CCA023 - Product &1 is not listed for the specified key fields ?

  The SAP error message CRM_MKTGS_CCA023 indicates that a specific product (denoted by &1) is not listed for the specified key fields in the context of a marketing campaign or activity. This error typically arises in the SAP Customer Relationship Management (CRM) module when trying to access or manipulate product data that does not exist in the expected context.
  Cause:
  
  Product Not Maintained: The product may not be maintained in the relevant marketing or sales area.
  Incorrect Key Fields: The key fields specified in the transaction may not match the product's data configuration.
  Product Status: The product might be inactive or not available for the specific marketing campaign.
  Data Synchronization Issues: There may be issues with data synchronization between different SAP systems (e.g., between SAP CRM and SAP ERP).
  Authorization Issues: The user may not have the necessary authorizations to view or manipulate the product data.
  
  Solution:
  
  
  Check Product Maintenance:
  
  Verify that the product is correctly maintained in the system. Check if it is assigned to the relevant sales organization, distribution channel, and division.
  Use transaction codes like MM03 (Display Material) to check the product details.
  
  
  
  Review Key Fields:
  
  Ensure that the key fields you are using in your transaction match those defined for the product. This includes checking the sales area and other relevant parameters.
  
  
  
  Product Status:
  
  Confirm that the product is active and available for the marketing campaign. If it is inactive, you may need to reactivate it.
  
  
  
  Data Synchronization:
  
  If your organization uses multiple systems, ensure that the data is synchronized correctly. You may need to run data synchronization jobs or check for any errors in the data transfer process.
  
  
  
  Authorization Check:
  
  Ensure that the user has the necessary authorizations to access the product data. This may involve checking user roles and permissions in the SAP system.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for additional context on the error message and troubleshooting steps.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRM_MKTPL (Marketing Planning) or CRM_ORDER (CRM Order Management) that may be involved in the process.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  Support: If the issue persists, consider reaching out to your SAP support team or consulting with SAP experts for further assistance.
  
  By following these steps, you should be able to identify the root cause of the error and implement the necessary solutions to resolve it.