How To Fix CRM_MKTGS_CCA021 - Enter organizational data

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTGS_CCA - Cross-check assignment message class (Sub-Services)

• Message number: 021

• Message text: Enter organizational data

What causes this issue?

You did not enter the organizational data.

System Response

When the listing check is active, the system requires you to enter the
organizational data.

How to fix this error?

Enter the organizational data.
Alternatively, if you do not want to enter the organizational data in
your planning, ask technical support to deactivate the listing check in
Customizing.

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTGS_CCA021 - Enter organizational data ?

  The SAP error message CRM_MKTGS_CCA021, which states "Enter organizational data," typically occurs in the context of SAP Customer Relationship Management (CRM) when certain organizational data is missing or not properly configured in the system. This error can arise in various scenarios, such as when creating or processing marketing activities, campaigns, or other CRM-related transactions.
  Cause:
  
  Missing Organizational Data: The error usually indicates that required organizational data (such as sales organization, distribution channel, or division) has not been entered or is incomplete.
  Configuration Issues: There may be issues with the configuration of organizational units in the SAP system.
  User Role and Authorizations: The user may not have the necessary authorizations to access or enter the required organizational data.
  
  Solution:
  
  
  Enter Required Data: 
  
  Navigate to the transaction or screen where the error occurred.
  Ensure that all mandatory fields related to organizational data are filled in. This typically includes fields like Sales Organization, Distribution Channel, and Division.
  
  
  
  Check Configuration:
  
  Go to the SAP Customizing Implementation Guide (IMG) and check the configuration for organizational units. Ensure that the relevant organizational structures are set up correctly.
  Verify that the organizational data is correctly assigned to the relevant business processes.
  
  
  
  User Authorizations:
  
  Check the user roles and authorizations to ensure that the user has the necessary permissions to enter or modify organizational data.
  If needed, consult with your SAP security team to adjust the user roles.
  
  
  
  Consult Documentation: 
  
  Review SAP documentation or help files related to the specific transaction or process you are working on for additional guidance on required fields.
  
  
  
  Testing: 
  
  After making the necessary changes, test the transaction again to ensure that the error has been resolved.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP CRM that may relate to marketing activities, such as CRMD_ORDER, CRMD_ORDERADM_H, or others depending on your specific use case.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP frequently updates its knowledge base with solutions to common problems.
  Community Forums: Consider visiting SAP Community forums or other user groups where similar issues may have been discussed, and solutions shared.
  
  If the problem persists after following these steps, it may be beneficial to consult with your SAP support team or a technical consultant who can provide more in-depth assistance.