How To Fix CRM_MKTGS_CCA020 - Account must be a business partner or an account hierarchy node

CRM_MKTGS_CCA020 - Overview

• Message type: E = Error

• Message class: CRM_MKTGS_CCA - Cross-check assignment message class (Sub-Services)

• Message number: 020

• Message text: Account must be a business partner or an account hierarchy node

What causes this issue?

Account is not suitable for listing validation.

System Response

If the listing check is required, the account must be a business
partner or an account hierarchy node.

How to fix this error?

This problem can be solved by doing either one of the following actions:
Change the account for a business partner or for an account hierarchy
node
Set Customizing of the listing check to <ZK>Not Required</>

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTGS_CCA020 - Account must be a business partner or an account hierarchy node ?

  The SAP error message CRM_MKTGS_CCA020 indicates that the system expects the account you are trying to use to be either a business partner or an account hierarchy node. This error typically arises in the context of SAP Customer Relationship Management (CRM) when dealing with marketing or sales activities.
  
  Cause:
  
  Incorrect Account Type: The account you are trying to use is not defined as a business partner in the system. This could happen if the account is a general ledger account or another type of account that is not recognized as a business partner.
  Missing Business Partner Data: The business partner data may not be fully maintained or activated in the system.
  Hierarchy Issues: If you are trying to use an account hierarchy node, it may not be correctly set up or may not exist in the system.
  Authorization Issues: Sometimes, the user may not have the necessary authorizations to access the business partner or account