How To Fix CRM_MKTGS_CCA020 - Account must be a business partner or an account hierarchy node

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTGS_CCA - Cross-check assignment message class (Sub-Services)

• Message number: 020

• Message text: Account must be a business partner or an account hierarchy node

What causes this issue?

Account is not suitable for listing validation.

System Response

If the listing check is required, the account must be a business
partner or an account hierarchy node.

How to fix this error?

This problem can be solved by doing either one of the following actions:
Change the account for a business partner or for an account hierarchy
node
Set Customizing of the listing check to <ZK>Not Required</>

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTGS_CCA020 - Account must be a business partner or an account hierarchy node ?

  The SAP error message CRM_MKTGS_CCA020 indicates that the system expects the account you are trying to use to be either a business partner or an account hierarchy node. This error typically arises in the context of SAP Customer Relationship Management (CRM) when dealing with marketing or sales activities.
  Cause:
  
  Incorrect Account Type: The account you are trying to use is not defined as a business partner in the system. This could happen if the account is a general ledger account or another type of account that is not recognized as a business partner.
  Missing Business Partner Data: The business partner data may not be fully maintained or activated in the system.
  Hierarchy Issues: If you are trying to use an account hierarchy node, it may not be correctly set up or may not exist in the system.
  Authorization Issues: Sometimes, the user may not have the necessary authorizations to access the business partner or account hierarchy node.
  
  Solution:
  
  Check Account Type: Ensure that the account you are trying to use is indeed a business partner. You can do this by navigating to the business partner transaction (e.g., BP) and verifying the account type.
  Maintain Business Partner Data: If the account is not set up as a business partner, you will need to create or maintain it. Ensure that all required fields are filled out and that the business partner is active.
  Verify Account Hierarchy: If you are using an account hierarchy node, check that the hierarchy is correctly defined and that the node exists in the system.
  User Authorizations: Ensure that the user has the necessary authorizations to access the business partner or account hierarchy node. This may require coordination with your SAP security team.
  Consult Documentation: Refer to SAP documentation or help resources for specific details on how to set up business partners and account hierarchies.
  
  Related Information:
  
  Transaction Codes: You may use transaction codes like BP (Business Partner) to manage business partner data and CRMD_ORDER for managing CRM orders.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  Customization: If your organization has customized the CRM system, consult with your SAP functional team to ensure that the configurations align with standard practices.
  
  If the issue persists after following these steps, it may be beneficial to engage with your SAP support team or consult SAP community forums for further assistance.