How To Fix CRM_MKTGS_CCA024 - Product category &1 is not listed for the specified key fields

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTGS_CCA - Cross-check assignment message class (Sub-Services)

• Message number: 024

• Message text: Product category &1 is not listed for the specified key fields

What causes this issue?

The product category is not listed for the specified key fields
(account, organizational data, and dates).

System Response

A listing check has been executed on the product category and the
product category is not listed.
This problem occurs when:
The product category is not listed for the specified account,
organizational data, and dates
The Customizing for listings is incorrect for the specified sales area
and type

How to fix this error?

This problem can be solved by:
Including the product category in the listing object that is referenced
by the listing procedure
Changing one or several of the following entries: account,
organizational data, and dates
Changing the settings for listings in Marketing Planner. You do this in
Customizing for <LS>Customer Relationship Management </>(CRM), by
choosing <LS>Marketing -> Marketing Planning and Campaign Management ->
Product Assignments -> Listings and PPRs</>.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTGS_CCA024 - Product category &1 is not listed for the specified key fields ?

  The SAP error message CRM_MKTGS_CCA024 indicates that the product category specified in your transaction is not available for the key fields you are using. This typically occurs in the context of marketing or sales processes within the SAP Customer Relationship Management (CRM) module.
  Cause:
  
  Incorrect Product Category: The product category you are trying to use may not be defined in the system for the specific key fields (like product type, sales organization, etc.) you are working with.
  Missing Configuration: The product category may not be configured correctly in the system, or it may not be assigned to the relevant organizational units.
  Data Inconsistency: There may be inconsistencies in the master data, such as missing or incorrect entries in the product master or category settings.
  Authorization Issues: Sometimes, the user may not have the necessary authorizations to access certain product categories.
  
  Solution:
  
  
  Check Product Category Configuration:
  
  Go to the configuration settings in SAP and verify that the product category is correctly defined for the relevant key fields.
  Ensure that the product category is assigned to the correct organizational units (like sales organization, distribution channel, etc.).
  
  
  
  Verify Key Fields:
  
  Double-check the key fields you are using in your transaction. Ensure that they match the expected values for the product category you are trying to use.
  
  
  
  Review Master Data:
  
  Check the product master data to ensure that the product category is correctly assigned to the products you are working with.
  If necessary, update the product master data to include the correct product category.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for specific guidance on product categories and their configurations.
  
  
  
  Authorization Check:
  
  Ensure that the user has the necessary authorizations to access the product category. If not, contact your SAP security administrator to review and adjust the authorizations.
  
  
  
  Testing:
  
  After making the necessary changes, test the transaction again to see if the error persists.
  
  
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like CRMD_ORDER for order management or CRMD_ORDERADM_H for accessing order administration to check the relevant data.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  Support: If the issue persists after checking the above points, consider reaching out to SAP support for further assistance.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.