How To Fix CRM_MKT_RTOM_PUBLISH007 - &1 condition attributes were transferred to RTOM

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKT_RTOM_PUBLISH - Messages for the RTOM Publish Job

• Message number: 007

• Message text: &1 condition attributes were transferred to RTOM

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKT_RTOM_PUBLISH007 - &1 condition attributes were transferred to RTOM ?

  The SAP error message CRM_MKT_RTOM_PUBLISH007 typically indicates an issue related to the transfer of condition attributes to the Real-Time Offer Management (RTOM) system in SAP CRM. This error can occur during the process of publishing marketing attributes or conditions from the CRM system to the RTOM.
  Cause:
  The error message usually arises due to one or more of the following reasons:
  
  Data Inconsistency: There may be inconsistencies or missing data in the condition attributes that are being transferred.
  Configuration Issues: The configuration settings for the RTOM or the marketing attributes may not be set up correctly.
  Authorization Issues: The user or process attempting to publish the attributes may not have the necessary authorizations.
  Technical Errors: There could be technical issues such as network problems, system downtime, or errors in the underlying code.
  
  Solution:
  To resolve the error, you can follow these steps:
  
  
  Check Data Consistency:
  
  Verify that all required condition attributes are correctly defined and populated in the CRM system.
  Ensure that there are no missing or invalid entries in the relevant tables.
  
  
  
  Review Configuration:
  
  Check the configuration settings for RTOM and ensure that they are correctly set up to handle the condition attributes.
  Review the mapping of attributes between CRM and RTOM to ensure they align properly.
  
  
  
  Authorization Check:
  
  Ensure that the user or process has the necessary authorizations to publish the attributes to RTOM.
  Check the roles and permissions assigned to the user.
  
  
  
  Technical Troubleshooting:
  
  Look into system logs for any additional error messages or warnings that could provide more context.
  If the issue persists, consider restarting the relevant services or checking for any system updates or patches that may need to be applied.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or notes related to RTOM and CRM for any specific guidance on this error message.
  Check SAP Community forums or support for similar issues and solutions shared by other users.
  
  
  
  Contact SAP Support:
  
  If the issue cannot be resolved through the above steps, consider reaching out to SAP support for further assistance.
  
  
  
  Related Information:
  
  SAP Notes: Search for relevant SAP Notes that may address this specific error message or provide additional troubleshooting steps.
  Transaction Codes: Familiarize yourself with transaction codes related to RTOM and marketing attributes, such as CRMD_ORDER, CRMD_ORDERADM_H, and others that may help in diagnosing the issue.
  Documentation: Review the official SAP Help Portal for detailed information on RTOM and its integration with CRM.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.