How To Fix CRM_MKT_RTOM_PUBLISH021 - All condition attributes will be retransferred

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKT_RTOM_PUBLISH - Messages for the RTOM Publish Job

• Message number: 021

• Message text: All condition attributes will be retransferred

What causes this issue?

The user selected the indicator <LS>Retransfer Condition Attr.</> in the
publish report <LB>CRM_MKT_RTOM_PUBLISH</>.
This indicator is only meant to be set by an administrator in case of a
database crash on the RTOM side.

System Response

The system retransfers all condition attributes to RTOM.
RTOM might still send the feedback for the previous publish job. In this
case, the queued RFC entry is stuck in the inbound queue
<LB>RTOM_FEEDBACK</> with the error message
<DS:NA.CRM_MKT_RTOM_FEEDB_R011>CRM_MKT_RTOM_FEEDB_R 011</>.

How to fix this error?

If a feedback message from RTOM is stuck in the queue with the error
message <LS>CRM_MKT_RTOM_FEEDB_R 011</>, an administrator has to delete
this queue entry manually.

Procedure for System Administrators

Delete the queue entry manually.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKT_RTOM_PUBLISH021 - All condition attributes will be retransferred ?

  The SAP error message CRM_MKT_RTOM_PUBLISH021 indicates that all condition attributes will be retransferred. This message typically arises in the context of the SAP CRM (Customer Relationship Management) system, particularly when dealing with marketing and condition management.
  Cause:
  The error message is generally triggered when there is a discrepancy or inconsistency in the condition attributes that are being processed. This can happen due to several reasons, including:
  
  Data Inconsistency: There may be inconsistencies in the data that is being transferred, such as missing or incorrect condition attributes.
  Changes in Condition Records: If condition records have been modified or updated, the system may require a retransmission of all related attributes to ensure that the latest data is reflected.
  System Configuration Issues: Incorrect configuration settings in the CRM system or related components can lead to this error.
  Transport Issues: If there are issues with the transport of data between systems (e.g., from development to production), it may cause this error.
  
  Solution:
  To resolve the CRM_MKT_RTOM_PUBLISH021 error, you can take the following steps:
  
  
  Check Data Consistency: Review the condition records and attributes to ensure that all necessary data is present and correct. Look for any missing or incorrect entries.
  
  
  Reprocess the Data: If the condition records have been changed, you may need to reprocess the data. This can often be done through the relevant transaction codes in SAP, such as CRMD_ORDER or CRMD_ORDERADM_H.
  
  
  Review Configuration Settings: Ensure that the configuration settings for the CRM system and the marketing module are correctly set up. This includes checking the settings for condition management.
  
  
  Monitor the Transport Process: If the issue is related to data transport, check the transport logs for any errors or warnings that may indicate problems during the transport process.
  
  
  Consult SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message. There may be patches or updates available that can resolve the issue.
  
  
  Contact SAP Support: If the issue persists after trying the above steps, consider reaching out to SAP Support for further assistance. They can provide more detailed guidance based on your specific system configuration and circumstances.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER, CRMD_ORDERADM_H, and others that may help in managing condition records.
  SAP Documentation: Review the official SAP documentation for CRM and marketing functionalities to understand how condition attributes are managed and published.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to address the error message and ensure that your condition attributes are correctly processed in the SAP CRM system.