How To Fix CRM_MKT_RTOM_PUBLISH020 - All queue entries will be retransferred

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKT_RTOM_PUBLISH - Messages for the RTOM Publish Job

• Message number: 020

• Message text: All queue entries will be retransferred

What causes this issue?

The user selected the indicator <LS>Retransfer Queue Entries</> in the
publish report <LB>CRM_MKT_RTOM_PUBLISH</>.
This indicator is only meant to be set by an administrator in case of an
inconsistency on the RTOM side and unless RTOM sends the feedback
response for the last publish job.

System Response

The system retransfers all real-time offers and computed attributes in
the RTOM queue (database table <LS>CRMD_RTOM_QUEUE</>) to RTOM.
RTOM might still send the feedback for the previous publish job. In this
case, the queued RFC entry is stuck in the inbound queue
<LB>RTOM_FEEDBACK</> with the error message
<DS:NA.CRM_MKT_RTOM_FEEDB_R011>CRM_MKT_RTOM_FEEDB_R 011</>.

How to fix this error?

If a feedback message from RTOM is stuck in the queue with the error
message <LS>CRM_MKT_RTOM_FEEDB_R 011</>, an administrator has to delete
this queue entry manually.

Procedure for System Administrators

Delete the queue entry manually.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKT_RTOM_PUBLISH020 - All queue entries will be retransferred ?

  The SAP error message CRM_MKT_RTOM_PUBLISH020 indicates that there are issues with the transfer of queue entries in the context of the SAP CRM (Customer Relationship Management) system, particularly related to the Marketing module. This message typically means that the system is unable to process certain entries in the queue, and as a result, all entries will be retransferred.
  Causes:
  
  Network Issues: Temporary network problems can disrupt the communication between systems, leading to failed transfers.
  Configuration Errors: Incorrect settings in the CRM or middleware configuration can prevent successful processing of queue entries.
  Data Issues: There may be inconsistencies or errors in the data being processed, such as missing mandatory fields or invalid data formats.
  System Performance: High system load or performance issues can lead to timeouts or failures in processing queue entries.
  Middleware Problems: If you are using middleware (like SAP PI/PO), issues in the middleware can also cause this error.
  
  Solutions:
  
  Check Network Connectivity: Ensure that there are no network issues affecting the connection between the systems involved in the data transfer.
  Review Configuration Settings: Verify the configuration settings in both the CRM system and any middleware being used. Ensure that all necessary parameters are correctly set.
  Data Validation: Check the data in the queue for any inconsistencies or errors. Correct any issues found in the data.
  Monitor System Performance: Look at system performance metrics to identify any bottlenecks or resource constraints. If necessary, optimize system performance.
  Reprocess Queue Entries: After addressing the underlying issues, you may need to manually reprocess the queue entries. This can often be done through transaction codes like SMQ1 (for outbound queues) or SMQ2 (for inbound queues).
  Check Logs: Review the application logs (transaction SLG1) for more detailed error messages that can provide insights into the specific cause of the failure.
  Consult SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message or provide patches and updates.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SMQ1, SMQ2, SLG1, and SICF for monitoring and troubleshooting.
  SAP Community: Engage with the SAP Community forums for insights and shared experiences from other users who may have encountered similar issues.
  Documentation: Refer to SAP documentation for CRM and Marketing to understand the expected behavior and configuration settings.
  
  If the problem persists after trying the above solutions, it may be necessary to involve your SAP Basis team or SAP support for further investigation.