How To Fix CRM_MKT_RTOM_PUBLISH020 - All queue entries will be retransferred

CRM_MKT_RTOM_PUBLISH020 - Overview

• Message type: E = Error

• Message class: CRM_MKT_RTOM_PUBLISH - Messages for the RTOM Publish Job

• Message number: 020

• Message text: All queue entries will be retransferred

What causes this issue?

The user selected the indicator <LS>Retransfer Queue Entries</> in the
publish report <LB>CRM_MKT_RTOM_PUBLISH</>.
This indicator is only meant to be set by an administrator in case of an
inconsistency on the RTOM side and unless RTOM sends the feedback
response for the last publish job.

System Response

The system retransfers all real-time offers and computed attributes in
the RTOM queue (database table <LS>CRMD_RTOM_QUEUE</>) to RTOM.
RTOM might still send the feedback for the previous publish job. In this
case, the queued RFC entry is stuck in the inbound queue
<LB>RTOM_FEEDBACK</> with the error message
<DS:NA.CRM_MKT_RTOM_FEEDB_R011>CRM_MKT_RTOM_FEEDB_R 011</>.

How to fix this error?

If a feedback message from RTOM is stuck in the queue with the error
message <LS>CRM_MKT_RTOM_FEEDB_R 011</>, an administrator has to delete
this queue entry manually.

Procedure for System Administrators

Delete the queue entry manually.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKT_RTOM_PUBLISH020 - All queue entries will be retransferred ?

  The SAP error message CRM_MKT_RTOM_PUBLISH020 indicates that there are issues with the transfer of queue entries in the context of the SAP CRM (Customer Relationship Management) system, particularly related to the Marketing module. This message typically means that the system is unable to process certain entries in the queue, and as a result, all entries will be retransferred.
  Causes:
  
  Network Issues: Temporary network problems can disrupt the communication between systems, leading to failed transfers.
  Configuration Errors: Incorrect settings in the CRM or middleware configuration can prevent successful processing of queue entries.
  Data Issues: There may be inconsistencies or errors in the data being processed, such as missing mandatory fields or invalid data formats.
  System Performance: High system load or performance issues can lead to timeouts or failures in processing queue entries.
  Middleware Problems: If you are using middleware (like SAP PI/PO), issues in the middleware can also cause this error.
  
  Solutions:
  
  Check Network Connectivity: Ensure that there are