How To Fix CRM_MKT_RTOM_FEEDB_R011 - The feedback does not belong to the last publish job

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKT_RTOM_FEEDB_R - Messages returned to the RTOM feedback service

• Message number: 011

• Message text: The feedback does not belong to the last publish job

What causes this issue?

There was no feedback from RTOM for the last successful publish job.
No subsequent publish job can be executed until the feedback for the
previous job was received. The only exception to this rule is if an
administrator re-transferred the RTOM queue entries via the publish job.
An administrator only does this for exception handling for errors on
RTOM side.

System Response

The queued RFC entry is not processed and is stuck in the queue <LS>
<LB>RTOM_FEEDBACK</></>.

How to fix this error?

Manually delete the failed queued RFC entry from the queue
<LB>RTOM_FEEDBACK</> in transaction <LS>SMQ2</>.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKT_RTOM_FEEDB_R011 - The feedback does not belong to the last publish job ?

  The SAP error message CRM_MKT_RTOM_FEEDB_R011 indicates that there is a mismatch between the feedback data being processed and the last publish job that was executed. This typically occurs in the context of SAP CRM Marketing, particularly when dealing with feedback from marketing campaigns or activities.
  
  Cause:
  
  
  Mismatched Feedback: The feedback data being processed does not correspond to the most recent publish job. This can happen if:
  
  The feedback is from an older publish job.
  The feedback data was not properly updated or synchronized with the latest publish job.
  There are multiple publish jobs, and the system is trying to process feedback from a different job than the one currently being referenced.
  
  
  
  Data Integrity Issues: There may be issues with data integrity, such as missing or corrupted records that prevent the system from correctly associating feedback with the appropriate publish job.
  
  
  Timing Issues: If feedback is received after a new publish job has been executed, the system may