How To Fix CRM_MKT_RTOM_FEEDB_R011 - The feedback does not belong to the last publish job

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKT_RTOM_FEEDB_R - Messages returned to the RTOM feedback service

• Message number: 011

• Message text: The feedback does not belong to the last publish job

What causes this issue?

There was no feedback from RTOM for the last successful publish job.
No subsequent publish job can be executed until the feedback for the
previous job was received. The only exception to this rule is if an
administrator re-transferred the RTOM queue entries via the publish job.
An administrator only does this for exception handling for errors on
RTOM side.

System Response

The queued RFC entry is not processed and is stuck in the queue <LS>
<LB>RTOM_FEEDBACK</></>.

How to fix this error?

Manually delete the failed queued RFC entry from the queue
<LB>RTOM_FEEDBACK</> in transaction <LS>SMQ2</>.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKT_RTOM_FEEDB_R011 - The feedback does not belong to the last publish job ?

  The SAP error message CRM_MKT_RTOM_FEEDB_R011 indicates that there is a mismatch between the feedback data being processed and the last publish job that was executed. This typically occurs in the context of SAP CRM Marketing, particularly when dealing with feedback from marketing campaigns or activities.
  Cause:
  
  
  Mismatched Feedback: The feedback data being processed does not correspond to the most recent publish job. This can happen if:
  
  The feedback is from an older publish job.
  The feedback data was not properly updated or synchronized with the latest publish job.
  There are multiple publish jobs, and the system is trying to process feedback from a different job than the one currently being referenced.
  
  
  
  Data Integrity Issues: There may be issues with data integrity, such as missing or corrupted records that prevent the system from correctly associating feedback with the appropriate publish job.
  
  
  Timing Issues: If feedback is received after a new publish job has been executed, the system may not be able to link the feedback to the correct job.
  
  
  Solution:
  
  
  Verify Publish Jobs: Check the status of the last publish job in the system. Ensure that the feedback you are trying to process corresponds to the most recent job. You can do this by reviewing the logs or the job history in the SAP system.
  
  
  Reprocess Feedback: If the feedback is indeed from an older publish job, you may need to either:
  
  Update the feedback data to match the latest publish job.
  Reprocess the feedback after ensuring it is aligned with the correct publish job.
  
  
  
  Data Synchronization: Ensure that all relevant data is synchronized and that there are no discrepancies between the publish job and the feedback data. This may involve checking for any data integrity issues or missing records.
  
  
  Consult Documentation: Review SAP documentation or notes related to CRM Marketing and feedback processing for any specific guidelines or troubleshooting steps that may apply to your situation.
  
  
  Contact SAP Support: If the issue persists and you are unable to resolve it, consider reaching out to SAP support for assistance. They may provide additional insights or patches if this is a known issue.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP CRM that can help you monitor and manage publish jobs and feedback processing.
  SAP Notes: Check for any SAP Notes related to this error message for potential fixes or workarounds.
  System Logs: Review system logs for any additional error messages or warnings that may provide more context about the issue.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.