How To Fix CRM_MKT_RTOM_FEEDB_R010 - A publish job is currently being executed

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKT_RTOM_FEEDB_R - Messages returned to the RTOM feedback service

• Message number: 010

• Message text: A publish job is currently being executed

What causes this issue?

The system does not allow parallel execution of the publish job and the
feedback processing, because they both operate on the same data.

System Response

The feedback can not be processed.

How to fix this error?

Wait until the publish job finishes. Enter the queue name
<LB>RTOM_PUBLISH</> in transaction <LS>SMQ2 </>and reprocess the
feedback message.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKT_RTOM_FEEDB_R010 - A publish job is currently being executed ?

  The SAP error message CRM_MKT_RTOM_FEEDB_R010 indicates that a publish job is currently being executed in the system, which prevents the initiation of another publish job. This is a common issue in SAP systems where multiple processes are trying to access the same resource or perform the same action simultaneously.
  Cause:
  
  Concurrent Execution: The error typically occurs when a publish job is already running, and another job is attempted to be started before the first one completes.
  Long-Running Jobs: If the first job takes a long time to complete, it can lead to this error if another job is triggered during that time.
  System Configuration: There may be configuration settings that limit the number of concurrent publish jobs.
  
  Solution:
  
  Check Job Status: Use transaction code SM37 to check the status of the currently running jobs. Look for any jobs related to publishing that are still in progress.
  Wait for Completion: If a job is running, you may need to wait for it to complete before starting a new publish job.
  Cancel or Reschedule: If the running job is stuck or taking too long, you may consider canceling it (if appropriate) and then rescheduling your publish job.
  Adjust Job Scheduling: If this is a recurring issue, consider adjusting the scheduling of your jobs to avoid overlaps.
  System Monitoring: Implement monitoring to alert you when jobs are taking longer than expected, so you can take action before running into this error again.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with transaction codes like SM37 (Job Monitoring) and SM36 (Job Scheduling) for managing background jobs.
  Job Logs: Review the job logs for any errors or warnings that might indicate why a job is taking longer than expected.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  System Performance: If jobs are consistently taking too long, it may be worth investigating system performance or resource allocation.
  
  By following these steps, you should be able to resolve the error and prevent it from occurring in the future.