How To Fix CRM_MKT_RTOM_FEEDB_R005 - Transfer status &1 is not known

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKT_RTOM_FEEDB_R - Messages returned to the RTOM feedback service

• Message number: 005

• Message text: Transfer status &1 is not known

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKT_RTOM_FEEDB_R005 - Transfer status &1 is not known ?

  The SAP error message CRM_MKT_RTOM_FEEDB_R005 Transfer status &1 is not known typically occurs in the context of the SAP Customer Relationship Management (CRM) module, particularly when dealing with marketing and data transfer processes. This error indicates that the system has encountered a transfer status that it does not recognize or that is not defined in the system.
  Cause:
  
  Invalid Transfer Status: The transfer status being referenced (denoted by &1 in the error message) is not defined in the system. This could happen due to a typo, a misconfiguration, or an attempt to use a status that has not been set up.
  Data Inconsistency: There may be inconsistencies in the data being processed, such as missing or incorrect entries in the relevant tables.
  Custom Development: If there are custom developments or enhancements in the CRM system, they may not be handling transfer statuses correctly.
  System Upgrade or Changes: If the system has recently been upgraded or modified, it is possible that some configurations related to transfer statuses were lost or not migrated properly.
  
  Solution:
  
  
  Check Transfer Status Configuration:
  
  Go to the relevant configuration settings in the SAP CRM system and verify that the transfer status in question is defined correctly.
  You can check the configuration in transaction codes like SPRO (SAP Project Reference Object) and navigate to the relevant sections for marketing or data transfer.
  
  
  
  Review Custom Code:
  
  If there are any custom developments, review the code to ensure that it correctly handles all expected transfer statuses.
  Ensure that any custom logic is aligned with the standard SAP processes.
  
  
  
  Data Validation:
  
  Validate the data being processed to ensure that it does not contain any invalid or unexpected transfer statuses.
  Check the relevant tables (e.g., CRM marketing tables) for any anomalies.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or notes related to the specific version of your CRM system to see if there are any known issues or patches related to transfer statuses.
  
  
  
  Contact SAP Support:
  
  If the issue persists and you cannot identify the cause, consider reaching out to SAP support for assistance. Provide them with the error message details and any relevant context.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with transaction codes like CRMD_ORDER, CRMD_ORDERADM_H, and others that may be relevant to the marketing and order management processes.
  SAP Notes: Search for SAP Notes related to CRM marketing and transfer statuses in the SAP Support Portal.
  Community Forums: Check SAP Community forums or other user groups for similar issues and solutions shared by other users.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.