How To Fix CRM_MKT_RTOM_FEEDB_R006 - RTOM did not send feedback for object &1 (GUID &2)

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKT_RTOM_FEEDB_R - Messages returned to the RTOM feedback service

• Message number: 006

• Message text: RTOM did not send feedback for object &1 (GUID &2)

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKT_RTOM_FEEDB_R006 - RTOM did not send feedback for object &1 (GUID &2) ?

  The SAP error message CRM_MKT_RTOM_FEEDB_R006 indicates that the Real-Time Object Management (RTOM) did not send feedback for a specific object, identified by its type (object type &1) and its unique identifier (GUID &2). This error typically occurs in the context of SAP Customer Relationship Management (CRM) and can be related to issues in the integration between CRM and other systems, such as SAP Marketing Cloud or other external applications.
  Causes:
  
  Network Issues: There may be connectivity problems between the CRM system and the target system where the feedback is supposed to be sent.
  Configuration Errors: Incorrect configuration settings in the RTOM or the integration settings can lead to this error.
  Object Not Found: The object identified by the GUID may not exist or may have been deleted, leading to the inability to send feedback.
  Authorization Issues: The user or system may not have the necessary permissions to send feedback for the specified object.
  System Performance: High load or performance issues in the system can cause timeouts or failures in processing the feedback.
  
  Solutions:
  
  Check Network Connectivity: Ensure that there are no network issues preventing communication between the systems involved.
  Review Configuration: Verify the configuration settings for RTOM and ensure that they are correctly set up for the integration.
  Validate Object Existence: Check if the object with the specified GUID exists in the system. If it has been deleted or is not found, you may need to handle this case appropriately.
  Check Authorizations: Ensure that the user or system has the necessary authorizations to perform the feedback operation.
  Monitor System Performance: Check the system performance and logs for any indications of issues that may be affecting the processing of feedback.
  Retry Mechanism: Implement a retry mechanism to handle transient errors that may occur due to temporary issues.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may provide additional insights or patches related to this error.
  Logs and Traces: Review application logs and traces for more detailed error messages that can help diagnose the issue.
  Documentation: Refer to the official SAP documentation for RTOM and CRM integration for best practices and troubleshooting steps.
  Support: If the issue persists, consider reaching out to SAP Support for assistance, providing them with the error details and any relevant logs.
  
  By following these steps, you should be able to identify the root cause of the error and implement a suitable solution.