How To Fix CRM_MKT_RTOM_FEEDB_R101 - Application log could not be read

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKT_RTOM_FEEDB_R - Messages returned to the RTOM feedback service

• Message number: 101

• Message text: Application log could not be read

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKT_RTOM_FEEDB_R101 - Application log could not be read ?

  The SAP error message CRM_MKT_RTOM_FEEDB_R101 indicating that the "Application log could not be read" typically arises in the context of CRM (Customer Relationship Management) and marketing processes. This error can occur for various reasons, and understanding the cause and potential solutions is essential for troubleshooting.
  Causes:
  
  Missing Application Log Entries: The application log that the system is trying to access may not exist or may have been deleted.
  Authorization Issues: The user may not have the necessary authorizations to read the application log.
  System Configuration Issues: There may be configuration issues in the CRM system that prevent the log from being accessed.
  Database Issues: Problems with the database, such as corruption or connectivity issues, can also lead to this error.
  Transport Issues: If the application log was transported from one system to another, it may not have been properly configured or may be missing.
  
  Solutions:
  
  Check Application Log: Use transaction code SLG1 to check if the application log exists. If it does not, you may need to investigate why it was not created.
  Authorization Check: Ensure that the user has the necessary authorizations to access the application log. This can be done by checking the user roles and authorizations in the system.
  System Configuration: Review the configuration settings related to the CRM application and ensure that everything is set up correctly.
  Database Health Check: Perform a health check on the database to ensure that it is functioning correctly. This may involve checking for errors, running consistency checks, or consulting with your database administrator.
  Transport Logs: If the issue arose after a transport, check the transport logs to ensure that all necessary objects were transported correctly.
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error. SAP frequently releases notes that provide fixes or workarounds for known issues.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with transaction codes like SLG1 (Application Log) and SM21 (System Log) for further investigation.
  SAP Support: If the issue persists, consider reaching out to SAP Support for assistance, providing them with detailed information about the error and the context in which it occurred.
  Documentation: Review the official SAP documentation for CRM and application logging to understand the expected behavior and configuration settings.
  
  By following these steps, you should be able to identify the cause of the error and implement a suitable solution.