How To Fix CRM_MKT_RTOM_FEEDB_R002 - RTOM object type &1 is not known

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKT_RTOM_FEEDB_R - Messages returned to the RTOM feedback service

• Message number: 002

• Message text: RTOM object type &1 is not known

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKT_RTOM_FEEDB_R002 - RTOM object type &1 is not known ?

  The SAP error message CRM_MKT_RTOM_FEEDB_R002 indicates that the RTOM (Real-Time Object Model) object type specified is not recognized or is not defined in the system. This error typically occurs in the context of CRM (Customer Relationship Management) applications when there is an attempt to access or manipulate an object type that the system does not recognize.
  Cause:
  
  Incorrect Object Type: The object type specified in the operation may be misspelled or incorrect.
  Missing Configuration: The object type may not be configured in the system, meaning it has not been defined in the relevant customizing settings.
  Transport Issues: If the object type was recently transported from another system, it may not have been properly imported or activated.
  Version Compatibility: The object type may not be supported in the current version of the SAP system you are using.
  
  Solution:
  
  
  Check Object Type: Verify that the object type you are trying to use is correctly spelled and exists in the system. You can check the object types available in the CRM system through transaction codes like CRMD_ORDER or CRMD_ORDERADM_H.
  
  
  Configuration: If the object type is not defined, you may need to configure it. This can typically be done in the customizing settings under the relevant CRM area. You can access the customizing settings via transaction SPRO.
  
  
  Transport Management: If the object type was supposed to be transported from another system, check the transport logs to ensure that the transport was successful and that all necessary objects were included.
  
  
  Consult Documentation: Review the SAP documentation or notes related to the specific object type you are working with to ensure that it is supported and correctly configured.
  
  
  Check for Updates: Ensure that your SAP system is up to date with the latest support packages and notes, as there may be fixes or enhancements related to the RTOM object types.
  
  
  Contact SAP Support: If you are unable to resolve the issue, consider reaching out to SAP support for assistance, especially if this is a production issue.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER, CRMD_ORDERADM_H, and SPRO for configuration.
  SAP Notes: Search for SAP Notes related to the error message or the specific object type for additional guidance.
  Community Forums: Check SAP Community forums or other user groups for similar issues and solutions shared by other users.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.