How To Fix CRM_MKT_RTOM_FEEDB036 - Error when saving RTOM offer &1 in campaign &2; error in suitability text

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKT_RTOM_FEEDB - Messages received from the RTOM feedback service

• Message number: 036

• Message text: Error when saving RTOM offer &1 in campaign &2; error in suitability text

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKT_RTOM_FEEDB036 - Error when saving RTOM offer &1 in campaign &2; error in suitability text ?

  The SAP error message CRM_MKT_RTOM_FEEDB036 typically occurs in the context of the SAP Customer Relationship Management (CRM) module, specifically when dealing with Real-Time Offer Management (RTOM) in campaigns. This error indicates that there is an issue with the suitability text associated with the offer you are trying to save.
  Cause:
  The error can be caused by several factors, including:
  
  Missing Suitability Text: The suitability text for the offer may not be defined or is missing.
  Incorrect Formatting: The suitability text may contain invalid characters or formatting that is not acceptable by the system.
  Language Issues: The suitability text may not be available in the required language or may have language inconsistencies.
  Data Inconsistencies: There may be inconsistencies in the data related to the offer or campaign that prevent it from being saved.
  
  Solution:
  To resolve the CRM_MKT_RTOM_FEEDB036 error, you can take the following steps:
  
  
  Check Suitability Text:
  
  Ensure that the suitability text for the offer is defined and is not empty.
  Verify that the text is correctly formatted and does not contain any invalid characters.
  
  
  
  Language Settings:
  
  Check if the suitability text is available in the required language. If not, provide the necessary translations.
  
  
  
  Data Validation:
  
  Review the data associated with the offer and campaign for any inconsistencies or errors.
  Ensure that all mandatory fields are filled out correctly.
  
  
  
  System Logs:
  
  Check the system logs for any additional error messages or warnings that may provide more context about the issue.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for specific guidelines on defining suitability texts and managing offers in RTOM.
  
  
  
  Contact Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP support for further assistance. They may provide insights based on the specific configuration of your system.
  
  
  
  Related Information:
  
  SAP Notes: Look for relevant SAP Notes that may address this specific error or provide patches and updates.
  Transaction Codes: Familiarize yourself with transaction codes related to campaign management and RTOM, such as CRMD_ORDER for managing marketing campaigns.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed.
  
  By following these steps, you should be able to identify and resolve the issue causing the CRM_MKT_RTOM_FEEDB036 error when saving your RTOM offer in the campaign.