How To Fix CRM_MKT_RTOM_FEEDB036 - Error when saving RTOM offer &1 in campaign &2; error in suitability text

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKT_RTOM_FEEDB - Messages received from the RTOM feedback service

• Message number: 036

• Message text: Error when saving RTOM offer &1 in campaign &2; error in suitability text

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKT_RTOM_FEEDB036 - Error when saving RTOM offer &1 in campaign &2; error in suitability text ?

  The SAP error message CRM_MKT_RTOM_FEEDB036 typically occurs in the context of the SAP Customer Relationship Management (CRM) module, specifically when dealing with Real-Time Offer Management (RTOM) in campaigns. This error indicates that there is an issue with the suitability text associated with the offer you are trying to save.
  
  Cause:
  The error can be caused by several factors, including:
  
  Missing Suitability Text: The suitability text for the offer may not be defined or is missing.
  Incorrect Formatting: The suitability text may contain invalid characters or formatting that is not acceptable by the system.
  Language Issues: The suitability text may not be available in the required language or may have language inconsistencies.
  Data Inconsistencies: There may be inconsistencies in the data related to the offer or campaign that prevent it from being saved.
  
  
  Solution:
  To resolve the CRM_MKT_RTOM_FEEDB036 error, you can take the following steps:
  
  
  Check Suitability Text:
  
  Ensure that the suitability text for the offer is defined and is not