How To Fix CRM_MKT_RTOM_FEEDB035 - Error when saving RTOM offer &1 in profile &2; error in suitability text

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKT_RTOM_FEEDB - Messages received from the RTOM feedback service

• Message number: 035

• Message text: Error when saving RTOM offer &1 in profile &2; error in suitability text

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKT_RTOM_FEEDB035 - Error when saving RTOM offer &1 in profile &2; error in suitability text ?

  The SAP error message CRM_MKT_RTOM_FEEDB035 typically occurs in the context of the SAP Customer Relationship Management (CRM) module, specifically when dealing with Real-Time Offer Management (RTOM) and suitability texts for marketing offers. This error indicates that there is an issue with the suitability text associated with the offer you are trying to save.
  Cause:
  The error can be caused by several factors, including:
  
  Missing Suitability Text: The suitability text for the offer may not be defined or is missing.
  Incorrect Formatting: The suitability text may contain invalid characters or formatting that is not acceptable by the system.
  Data Inconsistencies: There may be inconsistencies in the data related to the offer or profile that prevent the system from saving the changes.
  Authorization Issues: The user may not have the necessary permissions to modify the suitability text or the offer profile.
  Technical Issues: There could be underlying technical issues, such as database problems or system configuration errors.
  
  Solution:
  To resolve the CRM_MKT_RTOM_FEEDB035 error, you can take the following steps:
  
  
  Check Suitability Text:
  
  Ensure that the suitability text is defined for the offer. If it is missing, create or update the suitability text in the relevant configuration.
  Verify that the text does not contain any invalid characters or formatting issues.
  
  
  
  Review Data Consistency:
  
  Check for any inconsistencies in the offer data or profile. Ensure that all required fields are filled out correctly.
  
  
  
  User Authorization:
  
  Confirm that the user has the necessary authorizations to modify the offer and suitability text. If not, contact your system administrator to grant the required permissions.
  
  
  
  System Logs:
  
  Review system logs for any additional error messages or warnings that may provide more context about the issue.
  
  
  
  Technical Support:
  
  If the issue persists, consider reaching out to your SAP support team or consulting the SAP Notes for any known issues related to this error message.
  
  
  
  Testing:
  
  After making the necessary changes, try saving the offer again to see if the error is resolved.
  
  
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any specific patches or updates related to this error message.
  Documentation: Refer to the SAP Help Portal for detailed documentation on RTOM and suitability texts.
  Community Forums: Engage with SAP community forums or user groups for insights from other users who may have encountered similar issues.
  
  By following these steps, you should be able to identify and resolve the issue causing the CRM_MKT_RTOM_FEEDB035 error when saving the RTOM offer.