How To Fix CRM_MKT_RTOM_FEEDB034 - Error when saving RTOM offer &1 in Event &2; Error in suitability text

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKT_RTOM_FEEDB - Messages received from the RTOM feedback service

• Message number: 034

• Message text: Error when saving RTOM offer &1 in Event &2; Error in suitability text

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKT_RTOM_FEEDB034 - Error when saving RTOM offer &1 in Event &2; Error in suitability text ?

  The SAP error message CRM_MKT_RTOM_FEEDB034 typically occurs in the context of the SAP Customer Relationship Management (CRM) module, particularly when dealing with Real-Time Offer Management (RTOM) functionalities. This error indicates that there is an issue with the suitability text when trying to save an RTOM offer.
  Cause:
  The error can be caused by several factors, including:
  
  Missing or Incorrect Suitability Text: The suitability text required for the RTOM offer may be missing or incorrectly formatted.
  Data Inconsistencies: There may be inconsistencies in the data being used for the RTOM offer, such as invalid characters or incorrect data types.
  Configuration Issues: There might be configuration issues in the CRM system that affect how suitability texts are processed.
  Authorization Issues: The user may not have the necessary authorizations to create or modify the RTOM offer.
  
  Solution:
  To resolve the CRM_MKT_RTOM_FEEDB034 error, you can take the following steps:
  
  
  Check Suitability Text:
  
  Ensure that the suitability text is correctly filled out and adheres to any formatting requirements.
  Verify that there are no special characters or invalid entries in the text.
  
  
  
  Review Data:
  
  Check the data associated with the RTOM offer for any inconsistencies or errors.
  Validate that all required fields are populated correctly.
  
  
  
  Configuration Review:
  
  Review the configuration settings related to RTOM and suitability texts in the CRM system.
  Ensure that all necessary settings are correctly configured.
  
  
  
  Authorization Check:
  
  Verify that the user has the appropriate authorizations to create or modify RTOM offers.
  If necessary, consult with your system administrator to adjust user roles and permissions.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or notes related to RTOM and suitability texts for any specific guidelines or known issues.
  
  
  
  Debugging:
  
  If the issue persists, consider enabling debugging to trace the exact point of failure in the code, which may provide more insight into the underlying problem.
  
  
  
  SAP Support:
  
  If you are unable to resolve the issue, consider reaching out to SAP support for assistance. Provide them with the error message details and any relevant context to help them diagnose the problem.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Transaction Codes: Familiarize yourself with transaction codes related to RTOM and CRM marketing functionalities, such as CRMD_ORDER for managing marketing documents.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify and resolve the issue causing the CRM_MKT_RTOM_FEEDB034 error when saving the RTOM offer.