How To Fix CRM_MKT_RTOM_FEEDB033 - Publish in process

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKT_RTOM_FEEDB - Messages received from the RTOM feedback service

• Message number: 033

• Message text: Publish in process

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKT_RTOM_FEEDB033 - Publish in process ?

  The SAP error message CRM_MKT_RTOM_FEEDB033 typically indicates that there is an issue with the publishing process in the SAP Customer Relationship Management (CRM) system, specifically related to the Real-Time Offer Management (RTOM) functionality. The message "Publish in process" suggests that a publishing operation is currently ongoing, which may prevent further actions from being taken until the current process is completed.
  Cause:
  
  Ongoing Publishing Process: The most common cause of this error is that a publishing operation is already in progress. This could be due to a previous job that has not yet completed.
  Locking Mechanism: SAP uses locking mechanisms to prevent multiple processes from interfering with each other. If a process is locked, it may lead to this error.
  System Performance Issues: If the system is under heavy load or if there are performance issues, it may take longer for the publishing process to complete.
  Configuration Issues: Incorrect configuration settings in the RTOM or CRM system can also lead to this error.
  
  Solution:
  
  Wait for Completion: If you suspect that a publishing process is still running, wait for a few minutes and then check again. You can monitor the process in the background job overview (transaction code SM37).
  Check Background Jobs: Use transaction code SM37 to check for any background jobs related to the publishing process. If you find a job that is stuck or taking too long, you may need to analyze or terminate it.
  Review Lock Entries: Use transaction code SM12 to check for any lock entries that may be preventing the publishing process from completing. If you find any locks that are no longer needed, you can delete them.
  System Performance: If the system is slow, consider checking system performance metrics and addressing any bottlenecks.
  Configuration Review: Review the configuration settings for RTOM to ensure that everything is set up correctly. Consult with your SAP Basis or functional team if necessary.
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SM37 (Job Monitoring), SM12 (Lock Entries), and SLG1 (Application Log) for troubleshooting.
  Documentation: Review SAP documentation related to RTOM and CRM for best practices and configuration guidelines.
  SAP Community: Engage with the SAP Community or forums for insights from other users who may have encountered similar issues.
  
  If the problem persists after trying the above solutions, it may be necessary to involve your SAP support team or consult SAP directly for further assistance.