How To Fix CRM_MKT_RTOM_FEEDB017 - Error when saving message &1; technical problem

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKT_RTOM_FEEDB - Messages received from the RTOM feedback service

• Message number: 017

• Message text: Error when saving message &1; technical problem

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKT_RTOM_FEEDB017 - Error when saving message &1; technical problem ?

  The SAP error message CRM_MKT_RTOM_FEEDB017 typically indicates a technical problem encountered when trying to save a message in the SAP CRM system. This error can arise due to various reasons, including issues with data consistency, system configuration, or underlying database problems.
  Possible Causes:
  
  Data Inconsistency: There may be inconsistencies in the data being processed, such as missing mandatory fields or incorrect data formats.
  System Configuration: Incorrect configuration settings in the CRM system or related components can lead to this error.
  Database Issues: Problems with the database, such as locks, corruption, or connectivity issues, can prevent the successful saving of messages.
  Authorization Issues: The user may not have the necessary permissions to perform the action.
  Custom Code: If there are custom enhancements or modifications in the system, they might be causing the error.
  
  Solutions:
  
  Check Data Validity: Ensure that all required fields are filled out correctly and that the data adheres to the expected formats.
  Review Configuration: Verify the configuration settings related to the CRM marketing module and ensure they are set up correctly.
  Database Check: Check the database for any locks or issues. You may need to consult with your database administrator to resolve any underlying database problems.
  Authorization Check: Ensure that the user has the necessary authorizations to save messages in the CRM system.
  Debugging: If you have access to the development environment, you can debug the process to identify the exact point of failure. This may involve checking the relevant function modules or classes.
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error. There may be patches or updates available that resolve the issue.
  Contact SAP Support: If the issue persists and you cannot identify the cause, consider reaching out to SAP Support for assistance. Provide them with detailed information about the error, including any relevant logs or screenshots.
  
  Related Information:
  
  Transaction Codes: You may want to check transaction codes like SM21 (System Log) or ST22 (Dump Analysis) to gather more information about the error.
  SAP Community: Engaging with the SAP Community forums can also provide insights from other users who may have encountered similar issues.
  Documentation: Review the official SAP documentation for the CRM module to ensure that you are following the correct procedures for saving messages.
  
  By following these steps, you should be able to diagnose and potentially resolve the CRM_MKT_RTOM_FEEDB017 error in your SAP system.