How To Fix CRM_MKT_RTOM_FEEDB016 - Error when saving message &1; error in event rule &2

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKT_RTOM_FEEDB - Messages received from the RTOM feedback service

• Message number: 016

• Message text: Error when saving message &1; error in event rule &2

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKT_RTOM_FEEDB016 - Error when saving message &1; error in event rule &2 ?

  The SAP error message CRM_MKT_RTOM_FEEDB016 typically occurs in the context of the SAP Customer Relationship Management (CRM) module, particularly when dealing with marketing and event management functionalities. This error indicates that there is an issue with saving a message due to a problem in an event rule.
  Cause:
  The error can be caused by several factors, including:
  
  
  Incorrect Event Rule Configuration: The event rule referenced in the error message may be incorrectly configured or may contain logic that leads to a failure when processing the message.
  
  
  Data Inconsistencies: There may be inconsistencies or missing data in the message or related objects that the event rule is trying to process.
  
  
  Authorization Issues: The user may not have the necessary authorizations to execute the event rule or to save the message.
  
  
  System Bugs or Limitations: There may be bugs in the SAP system or limitations in the version being used that affect the processing of event rules.
  
  
  Solution:
  To resolve the CRM_MKT_RTOM_FEEDB016 error, you can take the following steps:
  
  
  Check Event Rule Configuration:
  
  Review the event rule specified in the error message. Ensure that it is correctly configured and that all necessary conditions and actions are properly defined.
  Test the event rule independently to see if it triggers correctly without errors.
  
  
  
  Validate Data:
  
  Check the data being processed in the message. Ensure that all required fields are filled and that the data adheres to the expected formats and constraints.
  Look for any inconsistencies or missing data that could cause the event rule to fail.
  
  
  
  Review Authorizations:
  
  Ensure that the user executing the action has the necessary authorizations to save the message and to execute the event rule.
  Check the role assignments and authorization objects related to CRM marketing functionalities.
  
  
  
  Debugging:
  
  If you have access to the development environment, consider debugging the event rule to identify the exact point of failure.
  Use transaction codes like SE80 or SE37 to analyze the function modules or methods involved in the event rule.
  
  
  
  Consult SAP Notes:
  
  Check the SAP Support Portal for any relevant SAP Notes that may address this specific error. There may be patches or updates available that resolve known issues.
  
  
  
  Contact SAP Support:
  
  If the issue persists after trying the above steps, consider reaching out to SAP Support for further assistance. Provide them with the error details, including the event rule and any relevant logs.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER, CRMD_ORDERADM_H, and CRMD_ORDERADM_I for managing CRM orders and messages.
  Event Management: Understanding how event management works in SAP CRM can help in troubleshooting issues related to event rules.
  Documentation: Refer to SAP documentation and guides related to CRM marketing and event management for best practices and configuration tips.
  
  By following these steps, you should be able to identify and resolve the underlying issue causing the CRM_MKT_RTOM_FEEDB016 error.