How To Fix CRM_MKT_RTOM_FEEDB014 - Error when saving message &1; syntax error in eligibility

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKT_RTOM_FEEDB - Messages received from the RTOM feedback service

• Message number: 014

• Message text: Error when saving message &1; syntax error in eligibility

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKT_RTOM_FEEDB014 - Error when saving message &1; syntax error in eligibility ?

  The SAP error message CRM_MKT_RTOM_FEEDB014 typically indicates that there is a syntax error in the eligibility criteria of a marketing campaign or activity within the SAP CRM system. This error can occur when the system is unable to interpret the eligibility rules defined for a marketing message or campaign.
  Cause:
  
  Syntax Error: The eligibility criteria defined for the marketing message may contain incorrect syntax or invalid expressions.
  Missing Fields: Required fields or parameters in the eligibility criteria may be missing or incorrectly defined.
  Data Type Mismatch: There may be a mismatch between the expected data types in the eligibility criteria and the actual data types being used.
  Logical Errors: Logical errors in the expressions used for eligibility can also lead to this error.
  
  Solution:
  
  Review Eligibility Criteria: Check the eligibility criteria defined for the marketing message. Ensure that all expressions are correctly formulated and adhere to the expected syntax.
  Validate Fields: Make sure that all required fields are included and correctly referenced in the eligibility criteria.
  Check Data Types: Verify that the data types used in the eligibility criteria match the expected types. For example, if a field expects a numeric value, ensure that a numeric value is being provided.
  Test Expressions: If possible, test the expressions used in the eligibility criteria in a separate environment or tool to ensure they are valid.
  Consult Documentation: Refer to SAP documentation or help resources for guidance on the correct syntax and structure for eligibility criteria.
  Debugging: If you have access to debugging tools, you can trace the execution to identify where the syntax error is occurring.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional guidance.
  Community Forums: Look for discussions in SAP community forums or user groups where similar issues may have been addressed.
  SAP Support: If the issue persists, consider reaching out to SAP support for assistance, providing them with detailed information about the error and the context in which it occurs.
  
  By following these steps, you should be able to identify and resolve the syntax error in the eligibility criteria for your marketing message in SAP CRM.