How To Fix CRM_MKT_RTOM_FEEDB013 - Error when saving message &1; syntax error in agent skills

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKT_RTOM_FEEDB - Messages received from the RTOM feedback service

• Message number: 013

• Message text: Error when saving message &1; syntax error in agent skills

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKT_RTOM_FEEDB013 - Error when saving message &1; syntax error in agent skills ?

  The SAP error message CRM_MKT_RTOM_FEEDB013 typically indicates a syntax error related to agent skills when trying to save a message in the CRM Marketing module. This error can occur in various scenarios, particularly when there are issues with the configuration of agent skills or the data being processed.
  Cause:
  
  Incorrect Configuration: The agent skills may not be properly configured in the system. This could include missing or incorrectly defined skills that are required for the operation.
  Data Issues: There may be invalid or unexpected data being processed, which does not conform to the expected format or structure.
  Custom Code: If there are any custom enhancements or modifications in the CRM system, they might be causing conflicts or errors in the processing logic.
  System Bugs: There could be bugs in the version of SAP you are using that lead to this error under certain conditions.
  
  Solution:
  
  
  Check Agent Skills Configuration:
  
  Navigate to the configuration settings for agent skills in the SAP CRM system.
  Ensure that all required skills are defined and correctly assigned to the relevant agents.
  Verify that there are no missing or duplicate entries that could cause conflicts.
  
  
  
  Validate Input Data:
  
  Review the data being entered or processed when the error occurs.
  Ensure that all fields are filled out correctly and that the data adheres to the expected formats.
  
  
  
  Review Custom Code:
  
  If there are any custom developments related to agent skills or message processing, review the code for potential issues.
  Check for any recent changes that might have introduced the error.
  
  
  
  Check for System Updates:
  
  Ensure that your SAP system is up to date with the latest patches and updates. Sometimes, SAP releases notes or patches that address known issues.
  
  
  
  Consult SAP Notes:
  
  Search the SAP Support Portal for any relevant SAP Notes that might address this specific error message. There may be documented solutions or workarounds.
  
  
  
  Debugging:
  
  If you have access to debugging tools, you can trace the execution to identify where the syntax error is occurring. This may provide insights into the root cause.
  
  
  
  Contact SAP Support:
  
  If the issue persists after trying the above solutions, consider reaching out to SAP Support for assistance. Provide them with detailed information about the error, including the steps to reproduce it.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER for managing CRM orders and CRMD_ORDERADM_H for accessing order administration.
  Documentation: Review SAP documentation related to CRM Marketing and agent skills for best practices and configuration guidelines.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify and resolve the CRM_MKT_RTOM_FEEDB013 error in your SAP system.