How To Fix CRM_MKT_RTOM_FEEDB011 - Error when deleting real-time offer &1; real-time offer does not exist

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKT_RTOM_FEEDB - Messages received from the RTOM feedback service

• Message number: 011

• Message text: Error when deleting real-time offer &1; real-time offer does not exist

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKT_RTOM_FEEDB011 - Error when deleting real-time offer &1; real-time offer does not exist ?

  The SAP error message CRM_MKT_RTOM_FEEDB011 indicates that there is an issue when trying to delete a real-time offer in the SAP CRM system. The specific message states that the real-time offer you are trying to delete does not exist. Here’s a breakdown of the cause, potential solutions, and related information:
  Cause:
  
  Non-Existent Offer: The most straightforward cause is that the real-time offer you are attempting to delete has already been deleted or never existed in the first place.
  Incorrect Offer ID: You may be using an incorrect or invalid offer ID when trying to delete the offer.
  Data Synchronization Issues: There may be issues with data synchronization between different systems or modules within SAP, leading to discrepancies in the offer's existence.
  Authorization Issues: Lack of proper authorization to view or delete the offer could also lead to this error, although it typically would generate a different error message.
  
  Solution:
  
  Verify Offer Existence: Check the database or the relevant transaction in SAP to confirm whether the real-time offer actually exists. You can do this by using transaction codes like CRMD_ORDER or any specific transaction related to marketing offers.
  Check Offer ID: Ensure that you are using the correct offer ID. Double-check for any typos or formatting issues.
  Refresh Data: If you suspect data synchronization issues, try refreshing the data or reloading the relevant application to ensure you are working with the most current data.
  Review Authorizations: Ensure that you have the necessary authorizations to delete the offer. Consult with your SAP security team if you suspect authorization issues.
  Consult Logs: Check the application logs (transaction SLG1) for any additional error messages or warnings that might provide more context about the issue.
  Contact SAP Support: If the issue persists and you cannot identify the cause, consider reaching out to SAP support for further assistance.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes for managing real-time offers, such as CRMD_ORDER for order management or specific marketing-related transactions.
  SAP Notes: Look for SAP Notes related to CRM marketing and real-time offers, as they may provide additional insights or patches for known issues.
  Documentation: Review the official SAP documentation for CRM Marketing to understand the processes and requirements for managing real-time offers.
  
  By following these steps, you should be able to diagnose and resolve the CRM_MKT_RTOM_FEEDB011 error effectively.