How To Fix CRM_MKT_RTOM_FEEDB009 - Error when prioritizing real-time offer &1; RTOM offer does not exist

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKT_RTOM_FEEDB - Messages received from the RTOM feedback service

• Message number: 009

• Message text: Error when prioritizing real-time offer &1; RTOM offer does not exist

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKT_RTOM_FEEDB009 - Error when prioritizing real-time offer &1; RTOM offer does not exist ?

  The SAP error message CRM_MKT_RTOM_FEEDB009 typically indicates that there is an issue with prioritizing a real-time offer in the SAP Customer Relationship Management (CRM) system. The specific message states that the RTOM (Real-Time Offer Management) offer does not exist. Here’s a breakdown of the potential causes, solutions, and related information for this error:
  Causes:
  
  
  Non-Existent Offer: The most straightforward cause is that the offer you are trying to prioritize does not exist in the system. This could be due to a typo in the offer ID or the offer not being created or activated.
  
  
  Inactive Offer: The offer may exist but is not active or has been deactivated. Inactive offers cannot be prioritized.
  
  
  Authorization Issues: The user may not have the necessary permissions to access or prioritize the specified offer.
  
  
  Data Consistency Issues: There may be inconsistencies in the data, such as missing entries in related tables or issues with the offer's configuration.
  
  
  System Configuration: There could be configuration issues in the RTOM settings that prevent the offer from being recognized.
  
  
  Solutions:
  
  
  Verify Offer Existence: Check if the offer ID you are trying to prioritize actually exists in the system. You can do this by navigating to the relevant transaction or using the appropriate report to list existing offers.
  
  
  Check Offer Status: Ensure that the offer is active. If it is inactive, you may need to activate it before prioritizing.
  
  
  Review Authorizations: Ensure that the user has the necessary authorizations to access and prioritize the offer. You may need to consult with your SAP security team to verify this.
  
  
  Data Consistency Check: Perform a consistency check on the data related to the offer. This may involve checking related tables and ensuring that all necessary entries are present.
  
  
  Configuration Review: Review the configuration settings for RTOM in your SAP system. Ensure that everything is set up correctly and that there are no missing configurations.
  
  
  Consult Documentation: Refer to SAP documentation or notes related to RTOM and the specific error message for additional troubleshooting steps or known issues.
  
  
  Contact SAP Support: If the issue persists after checking the above points, consider reaching out to SAP support for further assistance. They may have additional insights or patches available for your specific version of the software.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER for managing CRM orders or CRMD_ORDERADM_H for accessing order administration.
  SAP Notes: Search for SAP Notes related to RTOM and the specific error message for any patches or updates that may address the issue.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.