How To Fix CRM_MKT_RTOM_FEEDB009 - Error when prioritizing real-time offer &1; RTOM offer does not exist

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKT_RTOM_FEEDB - Messages received from the RTOM feedback service

• Message number: 009

• Message text: Error when prioritizing real-time offer &1; RTOM offer does not exist

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKT_RTOM_FEEDB009 - Error when prioritizing real-time offer &1; RTOM offer does not exist ?

  The SAP error message CRM_MKT_RTOM_FEEDB009 typically indicates that there is an issue with prioritizing a real-time offer in the SAP Customer Relationship Management (CRM) system. The specific message states that the RTOM (Real-Time Offer Management) offer does not exist. Here’s a breakdown of the potential causes, solutions, and related information for this error:
  Causes:
  
  
  Non-Existent Offer: The most straightforward cause is that the offer you are trying to prioritize does not exist in the system. This could be due to a typo in the offer ID or the offer not being created or activated.
  
  
  Inactive Offer: The offer may exist but is not active or has been deactivated. Inactive offers cannot be prioritized.
  
  
  Authorization Issues: The user may not have the necessary permissions to access or prioritize the specified offer.
  
  
  Data Consistency Issues: There may be inconsistencies in the data, such as missing entries in related tables or issues with the offer's configuration.
  
  
  System Configuration: There