How To Fix CRM_MKT_RTOM_FEEDB008 - Error when saving real-time offer &1; error in event rule &2

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKT_RTOM_FEEDB - Messages received from the RTOM feedback service

• Message number: 008

• Message text: Error when saving real-time offer &1; error in event rule &2

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKT_RTOM_FEEDB008 - Error when saving real-time offer &1; error in event rule &2 ?

  The SAP error message CRM_MKT_RTOM_FEEDB008 typically occurs in the context of the SAP Customer Relationship Management (CRM) module, particularly when dealing with real-time offers and event rules. This error indicates that there is an issue when trying to save a real-time offer, and it is related to a specific event rule.
  Cause:
  The error can be caused by several factors, including:
  
  Invalid Event Rule: The event rule referenced in the error message may be incorrectly configured or may not exist.
  Data Inconsistencies: There may be inconsistencies or missing data in the offer or related objects that prevent the saving process.
  Authorization Issues: The user may not have the necessary authorizations to execute the event rule or save the offer.
  System Configuration: There may be issues with the configuration of the CRM system or the specific components related to real-time offers.
  
  Solution:
  To resolve the CRM_MKT_RTOM_FEEDB008 error, you can take the following steps:
  
  
  Check Event Rule:
  
  Verify that the event rule referenced in the error message is correctly defined and active.
  Ensure that the event rule is properly linked to the real-time offer.
  
  
  
  Review Data:
  
  Check the data being used in the real-time offer for any inconsistencies or missing fields.
  Ensure that all required fields are filled out correctly.
  
  
  
  Authorization Check:
  
  Confirm that the user has the necessary authorizations to create or modify real-time offers and to execute the event rule.
  
  
  
  Debugging:
  
  If you have access to the SAP system, you can use transaction codes like SE80 or SE37 to debug the event rule and identify any issues in the logic.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or notes related to real-time offers and event rules for any known issues or updates.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP support for further assistance. Provide them with the error message details and any relevant logs.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER, CRMD_ORDERADM_H, and others that may help in managing offers and event rules.
  SAP Notes: Search for SAP Notes related to CRM_MKT_RTOM_FEEDB008 in the SAP Support Portal for any patches or updates that may address the issue.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed.
  
  By following these steps, you should be able to identify and resolve the underlying cause of the CRM_MKT_RTOM_FEEDB008 error.