How To Fix CRM_MKT_RTOM_FEEDB010 - Error when saving real-time offer &1; technical problem

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKT_RTOM_FEEDB - Messages received from the RTOM feedback service

• Message number: 010

• Message text: Error when saving real-time offer &1; technical problem

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKT_RTOM_FEEDB010 - Error when saving real-time offer &1; technical problem ?

  The SAP error message CRM_MKT_RTOM_FEEDB010 typically indicates a technical problem encountered when trying to save a real-time offer in the SAP Customer Relationship Management (CRM) system. This error can arise due to various reasons, including configuration issues, data inconsistencies, or system performance problems.
  Possible Causes:
  
  Data Inconsistencies: There may be issues with the data being processed, such as missing or incorrect information in the offer or related objects.
  Configuration Issues: The system may not be properly configured for real-time offers, leading to errors during the save process.
  System Performance: High system load or performance issues can lead to timeouts or failures when processing requests.
  Authorization Issues: The user may not have the necessary permissions to create or modify real-time offers.
  Technical Bugs: There may be bugs in the SAP system or specific patches that need to be applied.
  
  Solutions:
  
  Check Data Validity: Ensure that all required fields are filled out correctly and that the data adheres to the expected formats. Validate the offer details and related objects.
  Review Configuration: Verify that the configuration settings for real-time offers in the CRM system are correct. This may involve checking settings in the CRM Marketing module.
  Monitor System Performance: Check the system performance and load. If the system is under heavy load, consider scheduling the operation during off-peak hours.
  Check Authorizations: Ensure that the user has the necessary authorizations to create or modify real-time offers. This may involve checking roles and permissions in the user profile.
  Review Logs: Check the application logs (transaction SLG1) for more detailed error messages that can provide insights into the root cause of the issue.
  Consult SAP Notes: Look for relevant SAP Notes in the SAP Support Portal that may address this specific error. There may be patches or updates available that resolve known issues.
  Contact SAP Support: If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance. Provide them with detailed information about the error, including any logs or screenshots.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER for managing CRM orders and SLG1 for viewing application logs.
  Documentation: Review SAP documentation related to CRM Marketing and real-time offers for best practices and troubleshooting tips.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to diagnose and potentially resolve the CRM_MKT_RTOM_FEEDB010 error in your SAP system.