How To Fix CRM_MKT_RTOM_FEEDB012 - Error when deleting real-time offer &1; technical problem

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKT_RTOM_FEEDB - Messages received from the RTOM feedback service

• Message number: 012

• Message text: Error when deleting real-time offer &1; technical problem

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKT_RTOM_FEEDB012 - Error when deleting real-time offer &1; technical problem ?

  The SAP error message CRM_MKT_RTOM_FEEDB012 typically occurs in the context of the SAP Customer Relationship Management (CRM) module, particularly when dealing with real-time offers. This error indicates that there is a technical problem when attempting to delete a real-time offer.
  Cause:
  The error can be caused by several factors, including:
  
  Data Integrity Issues: There may be inconsistencies or issues with the data associated with the real-time offer that prevent it from being deleted.
  System Configuration: Incorrect configuration settings in the CRM system can lead to errors when performing operations like deletion.
  Locks or Transactions: The real-time offer might be locked by another transaction or user, preventing deletion.
  Technical Bugs: There could be bugs in the SAP system or specific patches that need to be applied.
  
  Solution:
  To resolve the CRM_MKT_RTOM_FEEDB012 error, you can try the following steps:
  
  
  Check for Locks: Ensure that the real-time offer is not being used or locked by another user or process. You can use transaction codes like SM12 to check for locks.
  
  
  Data Consistency Check: Verify the integrity of the data related to the real-time offer. Check for any inconsistencies or missing data that might be causing the issue.
  
  
  Review Configuration: Check the configuration settings related to real-time offers in the CRM system. Ensure that all necessary settings are correctly configured.
  
  
  Transaction Logs: Review the transaction logs for any additional error messages or warnings that might provide more context about the issue.
  
  
  SAP Notes and Patches: Check the SAP Support Portal for any relevant SAP Notes or patches that address this specific error. Applying the latest patches can sometimes resolve technical issues.
  
  
  Debugging: If you have access to development tools, you can debug the process to identify the exact point of failure.
  
  
  Contact SAP Support: If the issue persists after trying the above steps, consider reaching out to SAP Support for further assistance. Provide them with the error message and any relevant details about the context in which it occurred.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRM_ORDER, CRM_MKTPL, and SM37 (for job monitoring) that may help in troubleshooting.
  Documentation: Review SAP documentation related to real-time offers and CRM marketing functionalities for additional insights.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed.
  
  By following these steps, you should be able to diagnose and potentially resolve the CRM_MKT_RTOM_FEEDB012 error in your SAP system.