How To Fix CRM_MKT_RTOM_FEEDB006 - Error when saving real-time offer &1; error in validity dates

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKT_RTOM_FEEDB - Messages received from the RTOM feedback service

• Message number: 006

• Message text: Error when saving real-time offer &1; error in validity dates

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKT_RTOM_FEEDB006 - Error when saving real-time offer &1; error in validity dates ?

  The SAP error message CRM_MKT_RTOM_FEEDB006 typically indicates an issue with the validity dates of a real-time offer in the SAP Customer Relationship Management (CRM) system. This error occurs when the validity dates for the offer are not set correctly, which prevents the system from saving the offer.
  Cause:
  
  Invalid Date Range: The start date may be later than the end date, or the dates may not fall within the acceptable range defined in the system.
  Missing Dates: Either the start date or end date may not be filled in, leading to ambiguity in the offer's validity.
  Date Format Issues: The dates may not be in the correct format expected by the system.
  System Configuration: There may be configuration settings in the CRM system that restrict the validity period of offers.
  
  Solution:
  
  Check Validity Dates: Ensure that the start date is earlier than the end date. Adjust the dates accordingly.
  Fill in Missing Dates: Make sure both the start and end dates are filled in and are valid.
  Correct Date Format: Verify that the dates are entered in the correct format (e.g., DD/MM/YYYY or MM/DD/YYYY, depending on your system settings).
  Review System Configuration: If the issue persists, check the configuration settings related to offer validity in the CRM system. Consult with your SAP administrator or technical team to ensure that the settings align with your business requirements.
  Test with Different Dates: If you are unsure about the validity period, try using a different set of dates to see if the error persists.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes or Knowledge Base Articles that may address this specific error. SAP frequently updates its documentation and may have specific fixes or patches available.
  Transaction Codes: Familiarize yourself with transaction codes related to marketing and offers in SAP CRM, such as CRMD_ORDER for managing marketing documents.
  User Authorization: Ensure that you have the necessary authorizations to create or modify real-time offers in the system.
  Consult Documentation: Review the SAP Help Portal or your organization's internal documentation for guidelines on creating and managing real-time offers.
  
  If the problem continues after following these steps, it may be beneficial to reach out to SAP support or your internal IT team for further assistance.