How To Fix CRM_MKT_RTOM_FEEDB005 - Error when saving RTOM offer &1; error in refinement &2 in profile &3

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKT_RTOM_FEEDB - Messages received from the RTOM feedback service

• Message number: 005

• Message text: Error when saving RTOM offer &1; error in refinement &2 in profile &3

What causes this issue?

Error when saving real-time offer &V1&: Syntax error in refinement
criteria &V2& in recipient profile &V3&

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKT_RTOM_FEEDB005 - Error when saving RTOM offer &1; error in refinement &2 in profile &3 ?

  The SAP error message CRM_MKT_RTOM_FEEDB005 typically occurs in the context of the SAP Customer Relationship Management (CRM) module, particularly when dealing with Real-Time Offer Management (RTOM) functionalities. This error indicates that there is an issue when saving an RTOM offer, specifically related to a refinement process in a marketing profile.
  
  Cause:
  The error can be caused by several factors, including:
  
  Data Inconsistencies: There may be inconsistencies or missing data in the offer or refinement settings.
  Profile 
  Configuration Issues: The marketing profile referenced in the error may not be correctly configured or may have missing parameters.
  Authorization Issues: The user may not have the necessary authorizations to perform the operation.
  Technical Issues: There could be underlying technical issues, such as problems with the database or application server.
  
  
  Solution:
  To resolve the CRM_MKT_RTOM_FEEDB005 error, you can take the following steps:
  
  Check Data Validity: Ensure that all required fields in the RTOM offer and refinement settings are filled out correctly and that