How To Fix CRM_MKT_RTOM_FEEDB005 - Error when saving RTOM offer &1; error in refinement &2 in profile &3

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKT_RTOM_FEEDB - Messages received from the RTOM feedback service

• Message number: 005

• Message text: Error when saving RTOM offer &1; error in refinement &2 in profile &3

What causes this issue?

Error when saving real-time offer &V1&: Syntax error in refinement
criteria &V2& in recipient profile &V3&

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKT_RTOM_FEEDB005 - Error when saving RTOM offer &1; error in refinement &2 in profile &3 ?

  The SAP error message CRM_MKT_RTOM_FEEDB005 typically occurs in the context of the SAP Customer Relationship Management (CRM) module, particularly when dealing with Real-Time Offer Management (RTOM) functionalities. This error indicates that there is an issue when saving an RTOM offer, specifically related to a refinement process in a marketing profile.
  Cause:
  The error can be caused by several factors, including:
  
  Data Inconsistencies: There may be inconsistencies or missing data in the offer or refinement settings.
  Profile Configuration Issues: The marketing profile referenced in the error may not be correctly configured or may have missing parameters.
  Authorization Issues: The user may not have the necessary authorizations to perform the operation.
  Technical Issues: There could be underlying technical issues, such as problems with the database or application server.
  
  Solution:
  To resolve the CRM_MKT_RTOM_FEEDB005 error, you can take the following steps:
  
  Check Data Validity: Ensure that all required fields in the RTOM offer and refinement settings are filled out correctly and that there are no inconsistencies.
  Review Profile Configuration: Verify the configuration of the marketing profile mentioned in the error message. Ensure that all necessary settings and parameters are correctly defined.
  Authorization Check: Confirm that the user has the appropriate authorizations to create or modify RTOM offers. You may need to consult with your SAP security team.
  Debugging: If you have access to the SAP system, you can use transaction codes like ST22 (Dump Analysis) or SM21 (System Log) to check for any related dumps or logs that might provide more context about the error.
  Consult SAP Notes: Check the SAP Support Portal for any relevant SAP Notes or updates that might address this specific error.
  Contact SAP Support: If the issue persists after trying the above steps, consider reaching out to SAP Support for further assistance.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER for managing CRM orders and CRMD_ORDERADM_H for accessing order administration.
  Documentation: Review SAP documentation related to RTOM and marketing profiles for best practices and configuration guidelines.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify and resolve the underlying cause of the CRM_MKT_RTOM_FEEDB005 error.