How To Fix CRM_MKT_RTOM_FEEDB003 - Error when saving offer &1; syntax error in recipient profile &2 rule

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKT_RTOM_FEEDB - Messages received from the RTOM feedback service

• Message number: 003

• Message text: Error when saving offer &1; syntax error in recipient profile &2 rule

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKT_RTOM_FEEDB003 - Error when saving offer &1; syntax error in recipient profile &2 rule ?

  The SAP error message CRM_MKT_RTOM_FEEDB003 typically indicates a syntax error in the recipient profile associated with a marketing offer. This error occurs when there is an issue with the rules defined in the recipient profile, which can prevent the successful saving of the offer.
  Cause:
  
  Syntax Error in Rules: The most common cause is a syntax error in the rules defined for the recipient profile. This could be due to incorrect formatting, missing parameters, or invalid expressions.
  Invalid Data: If the recipient profile references data that is not valid or does not exist, it can lead to this error.
  Configuration Issues: There may be issues with the configuration of the marketing system or the recipient profile itself.
  
  Solution:
  
  
  Check Recipient Profile Rules:
  
  Go to the recipient profile associated with the offer.
  Review the rules defined in the profile for any syntax errors. Ensure that all expressions are correctly formatted and that all required parameters are included.
  Validate the logic used in the rules to ensure it adheres to the expected syntax.
  
  
  
  Test the Recipient Profile:
  
  Use the test functionality available in the recipient profile to check if the rules are functioning as expected.
  This can help identify specific parts of the rule that may be causing the error.
  
  
  
  Review Data Sources:
  
  Ensure that all data sources referenced in the recipient profile are valid and accessible.
  Check for any changes in the underlying data that may affect the recipient profile.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for guidance on the specific syntax and structure required for recipient profile rules.
  
  
  
  Debugging:
  
  If the issue persists, consider enabling debugging to trace the execution and identify where the error occurs.
  
  
  
  Contact SAP Support:
  
  If you are unable to resolve the issue, consider reaching out to SAP support for assistance. Provide them with the error message and details about the recipient profile and offer.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed.
  Training and Documentation: Ensure that users involved in creating and managing offers and recipient profiles are adequately trained on the system and its requirements.
  
  By following these steps, you should be able to identify and resolve the CRM_MKT_RTOM_FEEDB003 error when saving an offer in SAP.