How To Fix CRM_MKT_RTOM_FEEDB002 - Error when saving real-time offer &1; syntax error in eligibility

CRM_MKT_RTOM_FEEDB002 - Overview

• Message type: E = Error

• Message class: CRM_MKT_RTOM_FEEDB - Messages received from the RTOM feedback service

• Message number: 002

• Message text: Error when saving real-time offer &1; syntax error in eligibility

Self-Explanatory Message

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To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKT_RTOM_FEEDB002 - Error when saving real-time offer &1; syntax error in eligibility ?

  The SAP error message CRM_MKT_RTOM_FEEDB002 typically indicates a syntax error in the eligibility criteria of a real-time offer in the SAP CRM Marketing module. This error occurs when the system encounters an issue while trying to validate the eligibility rules defined for the offer.
  
  Cause:
  
  Syntax Error in Eligibility Rules: The most common cause is a mistake in the syntax of the eligibility criteria defined for the real-time offer. This could be due to incorrect logical operators, missing parentheses, or invalid field references.
  Data Type Mismatch: If the eligibility criteria are referencing fields with incompatible data types, this can also lead to syntax errors.
  Missing or Incorrectly Defined Fields: If the fields used in the eligibility criteria are not defined correctly or are missing, it can trigger this error.
  System 
  Configuration Issues: Sometimes, the issue may arise from incorrect system settings or configurations related to the marketing module.
  
  
  Solution:
  
  
  Review Eligibility Criteria: Go through the eligibility criteria