How To Fix CRM_MKT_RTOM_FEEDB000 - *** Messages returned from RTOM ***

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKT_RTOM_FEEDB - Messages received from the RTOM feedback service

• Message number: 000

• Message text: *** Messages returned from RTOM ***

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKT_RTOM_FEEDB000 - *** Messages returned from RTOM *** ?

  The error message "CRM_MKT_RTOM_FEEDB000  Messages returned from RTOM " in SAP typically relates to issues with the Real-Time Offer Management (RTOM) component within the SAP Customer Relationship Management (CRM) module. This error can occur during the execution of marketing campaigns or when trying to retrieve offers or feedback from the RTOM system.
  Causes:
  
  Configuration Issues: Incorrect configuration settings in the RTOM or CRM system can lead to communication problems.
  Data Issues: Missing or incorrect data in the marketing documents or master data can cause the RTOM to fail in processing requests.
  System Connectivity: Network issues or problems with the connection between the CRM system and the RTOM service can lead to errors.
  Authorization Problems: Insufficient user authorizations to access RTOM functionalities can trigger this error.
  RTOM Service Issues: The RTOM service itself may be down or experiencing issues, leading to failure in processing requests.
  
  Solutions:
  
  Check Configuration: Review the configuration settings for RTOM in the SAP system. Ensure that all necessary parameters are correctly set.
  Validate Data: Check the data being processed for completeness and correctness. Ensure that all required fields are populated and that the data adheres to expected formats.
  Network Connectivity: Verify that there are no network issues affecting the connection between the CRM system and the RTOM service. Check firewall settings and network configurations.
  User Authorizations: Ensure that the user executing the transaction has the necessary authorizations to access RTOM functionalities.
  Monitor RTOM Service: Check the status of the RTOM service. If it is down, contact your system administrator or the support team to resolve the issue.
  Review Logs: Look at the application logs (transaction SLG1) for more detailed error messages that can provide insights into the specific cause of the issue.
  
  Related Information:
  
  SAP Notes: Check SAP Notes related to RTOM and CRM for any known issues or patches that may address the error.
  Documentation: Review the official SAP documentation for RTOM and CRM to understand the expected configurations and data requirements.
  Support: If the issue persists, consider reaching out to SAP support for assistance, providing them with detailed information about the error and the context in which it occurs.
  
  By following these steps, you should be able to identify and resolve the underlying cause of the "CRM_MKT_RTOM_FEEDB000" error message in your SAP system.