How To Fix CRM_MKT_RSAN012 - No suitable &1 communication log found for &2

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKT_RSAN -

• Message number: 012

• Message text: No suitable &1 communication log found for &2

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKT_RSAN012 - No suitable &1 communication log found for &2 ?

  The SAP error message CRM_MKT_RSAN012 indicates that the system could not find a suitable communication log for a specific object or entity. This error typically arises in the context of SAP Customer Relationship Management (CRM) when trying to access or process communication logs related to marketing activities or interactions.
  Cause:
  
  Missing Communication Log: The most common cause is that there is no communication log created for the specified object (e.g., a marketing campaign, lead, or opportunity).
  Incorrect Object Reference: The object ID or reference provided may be incorrect or does not exist in the system.
  Authorization Issues: The user may not have the necessary authorizations to view the communication logs.
  Data Inconsistency: There may be inconsistencies in the database or issues with data synchronization that prevent the logs from being retrieved.
  
  Solution:
  
  Check Communication Logs: Verify if the communication log exists for the specified object. You can do this by navigating to the relevant transaction or using the appropriate report to check for existing logs.
  Create Communication Log: If no log exists, you may need to create one manually or ensure that the process that generates these logs is functioning correctly.
  Verify Object Reference: Double-check the object ID or reference you are using to ensure it is correct and corresponds to an existing entity in the system.
  User Authorizations: Ensure that the user has the necessary authorizations to access communication logs. You may need to consult with your SAP security team to verify and adjust authorizations if needed.
  Data Consistency Check: If you suspect data inconsistencies, you may need to run consistency checks or consult with your SAP Basis team to investigate any underlying database issues.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRM_ORDER, CRM_MKTPL, or CRM_COM_LOG to access and manage communication logs.
  SAP Notes: Check for any relevant SAP Notes that may address known issues or provide additional guidance related to this error message.
  Documentation: Review SAP documentation related to CRM communication management for best practices on managing communication logs and troubleshooting related issues.
  
  If the problem persists after trying the above solutions, consider reaching out to your SAP support team for further assistance.