How To Fix CRM_MKT_RTOM_FEEDB001 - Error when saving real-time offer &1; syntax error in agent skills

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKT_RTOM_FEEDB - Messages received from the RTOM feedback service

• Message number: 001

• Message text: Error when saving real-time offer &1; syntax error in agent skills

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKT_RTOM_FEEDB001 - Error when saving real-time offer &1; syntax error in agent skills ?

  The SAP error message CRM_MKT_RTOM_FEEDB001 typically indicates a syntax error related to agent skills when trying to save a real-time offer in the SAP CRM Marketing module. This error can occur due to various reasons, including incorrect configuration, missing or improperly defined agent skills, or issues with the underlying data model.
  Causes:
  
  Syntax Error in Agent Skills: The error suggests that there is a problem with the way agent skills are defined or referenced in the real-time offer.
  Missing Skills: The agent skills required for the real-time offer may not be defined in the system.
  Configuration Issues: There may be issues with the configuration of the marketing system or the specific offer being created.
  Data Integrity Issues: There could be inconsistencies or errors in the data being used for the real-time offer.
  
  Solutions:
  
  
  Check Agent Skills:
  
  Verify that all agent skills referenced in the real-time offer are correctly defined in the system.
  Ensure that the syntax used to reference these skills is correct.
  
  
  
  Review Configuration:
  
  Check the configuration settings for the real-time offer and ensure that all necessary parameters are set correctly.
  Review the settings for agent skills in the CRM system to ensure they are properly configured.
  
  
  
  Data Validation:
  
  Validate the data being used in the real-time offer to ensure there are no inconsistencies or errors.
  Check for any missing or incorrect entries in the relevant tables.
  
  
  
  Debugging:
  
  If you have access to the development environment, consider debugging the process to identify the exact point of failure.
  Use transaction codes like SE80 or SE37 to analyze the relevant function modules or classes.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or notes related to CRM Marketing and real-time offers for any known issues or additional troubleshooting steps.
  
  
  
  SAP Support:
  
  If the issue persists, consider reaching out to SAP support for assistance. Provide them with the error message details and any relevant logs or screenshots.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER, CRMD_ORDERADM_H, and others that may help in managing offers and agent skills.
  SAP Notes: Search for SAP Notes related to CRM Marketing and real-time offers, as they may contain patches or updates that address known issues.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed.
  
  By following these steps, you should be able to identify and resolve the CRM_MKT_RTOM_FEEDB001 error when saving a real-time offer in SAP.