How To Fix CRM_MKT_RSAN009 - RFC connection to SAP BI system has not been entered

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKT_RSAN -

• Message number: 009

• Message text: RFC connection to SAP BI system has not been entered

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKT_RSAN009 - RFC connection to SAP BI system has not been entered ?

  The SAP error message CRM_MKT_RSAN009 indicates that there is an issue with the RFC (Remote Function Call) connection to the SAP BI (Business Intelligence) system. This error typically arises when the system is unable to find a valid RFC destination configured for the connection to the BI system.
  Cause:
  
  Missing RFC Destination: The most common cause is that the RFC destination for the SAP BI system has not been created or is not properly configured in the SAP CRM system.
  Incorrect Configuration: The RFC destination may exist but could be incorrectly configured (e.g., wrong system details, incorrect user credentials).
  Authorization Issues: The user credentials used in the RFC destination may not have the necessary authorizations to connect to the BI system.
  Network Issues: There could be network connectivity issues preventing the CRM system from reaching the BI system.
  
  Solution:
  
  
  Create or Verify RFC Destination:
  
  Go to transaction SM59 in the SAP GUI.
  Check if the RFC destination for the BI system exists. If it does not, create a new RFC destination.
  If it exists, verify its configuration:
  
  Ensure the target system's details (like hostname, system number) are correct.
  Check the connection type (usually "3" for TCP/IP connections).
  Ensure that the user credentials are correct and have the necessary authorizations.
  
  
  
  
  
  Test the RFC Connection:
  
  In transaction SM59, select the RFC destination and use the "Test Connection" option to verify that the connection can be established successfully.
  
  
  
  Check Authorizations:
  
  Ensure that the user specified in the RFC destination has the necessary authorizations to access the BI system.
  
  
  
  Network Configuration:
  
  If the RFC destination is correctly configured but the connection still fails, check for any network issues (firewall settings, network routes) that might be blocking the connection.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or notes related to the specific version of your SAP systems for any additional configuration steps or known issues.
  
  
  
  Related Information:
  
  Transaction Codes:
  
  SM59: For managing RFC destinations.
  SICF: To check and manage HTTP services if the BI system is accessed via HTTP.
  
  
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address specific issues related to RFC connections between CRM and BI systems.
  System Logs: Check system logs (transaction SM21) for any additional error messages that might provide more context on the issue.
  
  By following these steps, you should be able to resolve the CRM_MKT_RSAN009 error and establish a successful RFC connection to the SAP BI system.