How To Fix CRM_MKT_RTOM_FEEDB004 - Error when saving RTOM offer &1; syntax error in profile &2 suitability

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKT_RTOM_FEEDB - Messages received from the RTOM feedback service

• Message number: 004

• Message text: Error when saving RTOM offer &1; syntax error in profile &2 suitability

What causes this issue?

Error when saving real-time offer &V1&: Syntax error in recipient
profile &V2& suitability

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKT_RTOM_FEEDB004 - Error when saving RTOM offer &1; syntax error in profile &2 suitability ?

  The SAP error message CRM_MKT_RTOM_FEEDB004 typically indicates a syntax error in the profile suitability when trying to save a Real-Time Offer Management (RTOM) offer in the SAP CRM system. This error can occur due to various reasons related to the configuration of the RTOM profiles or the data being processed.
  Causes:
  
  Profile Configuration Issues: The suitability profile associated with the RTOM offer may have incorrect or incomplete configurations.
  Data Integrity Issues: There may be issues with the data being used in the offer, such as invalid characters or formatting that does not comply with the expected syntax.
  Missing or Incorrect Parameters: Required parameters in the profile may be missing or incorrectly defined, leading to syntax errors.
  System Bugs or Incompatibilities: There could be bugs in the version of SAP CRM you are using or incompatibilities with other components.
  
  Solutions:
  
  
  Check Profile Configuration:
  
  Go to the RTOM profile configuration in the SAP system.
  Verify that all required fields are filled out correctly and that there are no syntax errors in the profile definition.
  Ensure that the profile is active and properly assigned to the RTOM offer.
  
  
  
  Validate Data:
  
  Review the data being used in the RTOM offer for any invalid characters or formatting issues.
  Ensure that all data adheres to the expected formats defined in the profile.
  
  
  
  Review Logs and Traces:
  
  Check the application logs (transaction SLG1) for more detailed error messages that can provide insights into what specifically is causing the syntax error.
  Use transaction ST22 to check for any dumps that may have occurred during the process.
  
  
  
  Test with Simplified Data:
  
  Try creating a simple RTOM offer with minimal data to see if the error persists. This can help isolate whether the issue is with specific data or the profile itself.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or notes related to RTOM and profile suitability for any known issues or additional configuration steps that may be required.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP support for assistance. Provide them with the error message, context, and any logs you have reviewed.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER, CRMD_ORDERADM_H, and CRMD_ORDERADM_I for managing CRM orders and offers.
  SAP Notes: Search for SAP Notes related to RTOM and the specific error message for any patches or updates that may resolve the issue.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed.
  
  By following these steps, you should be able to identify and resolve the cause of the CRM_MKT_RTOM_FEEDB004 error when saving an RTOM offer.