How To Fix CRM_MKT_RTOM_FEEDB004 - Error when saving RTOM offer &1; syntax error in profile &2 suitability

CRM_MKT_RTOM_FEEDB004 - Overview

• Message type: E = Error

• Message class: CRM_MKT_RTOM_FEEDB - Messages received from the RTOM feedback service

• Message number: 004

• Message text: Error when saving RTOM offer &1; syntax error in profile &2 suitability

What causes this issue?

Error when saving real-time offer &V1&: Syntax error in recipient
profile &V2& suitability

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

CRM_MKT_RTOM_FEEDB004 - Details

• The SAP error message CRM_MKT_RTOM_FEEDB004 typically indicates a syntax error in the profile suitability when trying to save a Real-Time Offer Management (RTOM) offer in the SAP CRM system. This error can occur due to various reasons related to the configuration of the RTOM profiles or the data being processed.
  Causes:
  
  Profile 
  Configuration Issues: The suitability profile associated with the RTOM offer may have incorrect or incomplete configurations.
  Data Integrity Issues: There may be issues with the data being used in the offer, such as invalid characters or formatting that does not comply with the expected syntax.
  Missing or Incorrect Parameters: Required parameters in the profile may be missing or incorrectly defined, leading to syntax errors.
  System Bugs or Incompatibilities: There could be bugs in the version of SAP CRM you are using or incompatibilities with other components.
  
  Solutions:
  
  
  Check Profile Configuration:
  
  Go to the RTOM profile configuration in the SAP system.
  Verify that all required fields are filled