How To Fix CRM_MKT_RTOM_FEEDB007 - Error when saving real-time offer &1; illegal priority

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKT_RTOM_FEEDB - Messages received from the RTOM feedback service

• Message number: 007

• Message text: Error when saving real-time offer &1; illegal priority

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKT_RTOM_FEEDB007 - Error when saving real-time offer &1; illegal priority ?

  The SAP error message CRM_MKT_RTOM_FEEDB007 typically occurs in the context of the SAP Customer Relationship Management (CRM) module, specifically when dealing with real-time offers. The error message indicates that there is an issue with the priority assigned to the real-time offer, which is deemed "illegal" or invalid.
  Cause:
  The error is usually caused by one of the following reasons:
  
  Invalid Priority Value: The priority value assigned to the real-time offer may not fall within the acceptable range or may not conform to the expected format.
  Configuration Issues: There may be configuration settings in the CRM system that restrict the priority values that can be assigned to offers.
  Data Integrity Issues: There could be inconsistencies or corruption in the data related to the real-time offers, leading to invalid priority assignments.
  
  Solution:
  To resolve the CRM_MKT_RTOM_FEEDB007 error, you can take the following steps:
  
  
  Check Priority Value:
  
  Review the priority value you are trying to assign to the real-time offer. Ensure that it is within the acceptable range defined in your system.
  If the priority is supposed to be a numeric value, ensure that it is indeed a number and not a string or other data type.
  
  
  
  Review Configuration Settings:
  
  Check the configuration settings for real-time offers in the CRM system. Ensure that the priority values are correctly defined and that there are no restrictions that would prevent the use of the priority you are trying to set.
  You may need to consult with your SAP Basis or configuration team to verify the settings.
  
  
  
  Data Validation:
  
  Validate the data associated with the real-time offer. Look for any inconsistencies or errors in the data that could lead to this issue.
  If necessary, perform data cleansing or corrections to ensure that all related data is accurate.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or notes related to real-time offers and the specific error message. There may be additional insights or updates that can help resolve the issue.
  
  
  
  SAP Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP Support for further assistance. Provide them with the error message details and any relevant context to help them diagnose the issue.
  
  
  
  Related Information:
  
  SAP Notes: Check for any SAP Notes related to this error message. SAP frequently releases notes that address known issues and provide solutions or workarounds.
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP CRM that pertain to real-time offers, such as CRMD_ORDER or CRMD_ORDERADM_H, to help you navigate and troubleshoot the issue.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed. Other users may have encountered the same error and can provide insights or solutions.
  
  By following these steps, you should be able to identify and resolve the cause of the CRM_MKT_RTOM_FEEDB007 error when saving a real-time offer in SAP CRM.