How To Fix CRM_MKT_RTOM_FEEDB015 - Error when saving message &1; error in validity dates

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKT_RTOM_FEEDB - Messages received from the RTOM feedback service

• Message number: 015

• Message text: Error when saving message &1; error in validity dates

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKT_RTOM_FEEDB015 - Error when saving message &1; error in validity dates ?

  The SAP error message CRM_MKT_RTOM_FEEDB015 typically indicates an issue related to the validity dates of a marketing message or campaign in the SAP Customer Relationship Management (CRM) system. This error occurs when the validity dates for the message being saved are not set correctly, which can prevent the system from processing the message.
  Cause:
  
  Invalid Date Range: The start date may be later than the end date, or the dates may not fall within an acceptable range.
  Missing Dates: Either the start date or end date may not be filled in, leading to ambiguity in the validity period.
  Date Format Issues: The dates may not be in the correct format expected by the system.
  System Configuration: There may be specific configurations or settings in the CRM system that restrict the validity dates based on business rules.
  
  Solution:
  
  Check Validity Dates: Ensure that the start date is earlier than the end date. Adjust the dates accordingly.
  Fill in Missing Dates: If either the start or end date is missing, provide the necessary information.
  Verify Date Format: Ensure that the dates are entered in the correct format (e.g., DD/MM/YYYY or MM/DD/YYYY, depending on your system settings).
  Review Business Rules: Check if there are any specific business rules or configurations that might affect the validity dates. Consult with your SAP administrator or functional consultant if needed.
  Test with Different Dates: If the issue persists, try using different dates to see if the error is related to specific date values.
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like CRMD_ORDER or CRMD_ORDERADM_H to access and modify the marketing message or campaign.
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that might address this specific error or provide additional troubleshooting steps.
  Documentation: Review the SAP CRM documentation for guidelines on setting up marketing messages and campaigns, including how to manage validity dates.
  
  If the problem continues after trying the above solutions, it may be beneficial to engage with SAP support or your internal IT team for further assistance.