How To Fix CRM_MKT_JOB_WIZARD022 - Error &1 calling up JOB_CLOSE

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKT_JOB_WIZARD - CRM MKT: Job Wizard

• Message number: 022

• Message text: Error &1 calling up JOB_CLOSE

What causes this issue?

This text similar to CRM_MKT_JOB_WIZARD021
The JOB_CLOSE function returned an error code. The job could not be
fully scheduled. However, the background processing tables do contain a
header entry for this job.

System Response

The number of the error appears in the message text. It has the
following meaning:
1,,CANT_START_IMMEDIATE,,Immediate start not possible
2,,INVALID_STARTDATE,,Start date is invalid
3,,JOBNAME_MISSING,,Name of the job is missing (wildcards allowed)
4,,JOB_CLOSE_FAILED,,Error during JOB_CLOSE, see SYSLOG
5,,JOB_NOSTEPS,,Specified job does not contain any steps
6,,JOB_NOTEX,,Specified job does not exist
7,,LOCK_FAILED,,Lock attempt failed

How to fix this error?

Either consult the system log (transaction SM21) or show this message
to your system administrator.
Check the status of the scheduled jobs in job administration; delete
this job if it was not scheduled correctly.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKT_JOB_WIZARD022 - Error &1 calling up JOB_CLOSE ?

  The SAP error message CRM_MKT_JOB_WIZARD022 typically indicates an issue related to the job closing process in the SAP CRM Marketing module. The error message suggests that there was a problem when trying to close a marketing job, and it usually includes a specific error code or message that can provide more context.
  Possible Causes:
  
  Job Status Issues: The marketing job may not be in a state that allows it to be closed. For example, it might still be processing or in an error state.
  Data Inconsistencies: There may be inconsistencies or missing data related to the job that prevent it from being closed properly.
  Authorization Issues: The user attempting to close the job may not have the necessary authorizations to perform this action.
  System Errors: There could be underlying system errors or issues with the job processing logic that need to be addressed.
  
  Solutions:
  
  Check Job Status: Verify the status of the marketing job in question. Ensure that it is in a state that allows it to be closed (e.g., completed or canceled).
  Review Logs: Check the application logs or job logs for any additional error messages or warnings that could provide more context about the failure.
  Data Validation: Ensure that all required data for the job is complete and valid. Look for any missing or incorrect entries that could be causing the issue.
  Authorization Check: Confirm that the user has the necessary permissions to close the job. If not, work with your SAP security team to obtain the required authorizations.
  Reprocess the Job: If the job is in an error state, consider reprocessing it or resetting it to a previous state before attempting to close it again.
  Consult SAP Notes: Check the SAP Support Portal for any relevant SAP Notes or patches that may address this specific error message.
  Contact SAP Support: If the issue persists and you cannot identify the cause, consider reaching out to SAP Support for further assistance.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER for managing marketing jobs and SM37 for monitoring job logs.
  Documentation: Review the SAP documentation for the CRM Marketing module to understand the job processing lifecycle and any prerequisites for closing jobs.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to diagnose and resolve the CRM_MKT_JOB_WIZARD022 error effectively.