How To Fix CRM_MKT_JOB_WIZARD031 - Job Wizard stopped by user (BACK command)

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKT_JOB_WIZARD - CRM MKT: Job Wizard

• Message number: 031

• Message text: Job Wizard stopped by user (BACK command)

What causes this issue?

The user exited the Job Wizard by using the <LS>Back</> command. A job
was not saved.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKT_JOB_WIZARD031 - Job Wizard stopped by user (BACK command) ?

  The SAP error message CRM_MKT_JOB_WIZARD031 indicates that a job wizard process was stopped by the user, typically due to the user pressing the BACK command during the execution of the job wizard. This can happen in various scenarios, such as when a user is navigating through the job wizard interface and decides to cancel the operation.
  Cause:
  
  User Intervention: The most common cause is that the user intentionally pressed the BACK button or canceled the operation.
  Session Timeout: If the session times out, it may also lead to the job being stopped.
  Navigation Issues: Users may accidentally navigate away from the wizard or close the window.
  
  Solution:
  
  Restart the Job Wizard: If the job was stopped unintentionally, you can simply restart the job wizard and proceed with the necessary steps.
  Check User Actions: Ensure that users are aware of the implications of pressing the BACK button during the job wizard process.
  Session Management: If session timeouts are a frequent issue, consider adjusting the session timeout settings in the SAP system to allow for longer periods of inactivity.
  Training and Documentation: Provide training or documentation to users on how to properly use the job wizard to minimize accidental cancellations.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that might address specific issues related to the job wizard or provide updates and patches.
  System Logs: Review system logs for any additional error messages or warnings that may provide more context about the job wizard's behavior.
  User Permissions: Ensure that users have the appropriate permissions to execute the job wizard without interruptions.
  
  If the issue persists or if there are specific scenarios leading to this error, it may be beneficial to consult with your SAP Basis or technical support team for further investigation.