How To Fix CRM_MKT_EXTERNAL431 - Ensure both passwords are identical

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKT_EXTERNAL - CRM MKT: Messages for Interface to External Products

• Message number: 431

• Message text: Ensure both passwords are identical

What causes this issue?

Either you have failed to repeat the password, or you have not repeated
it correctly. For more information, see
<DS:DE.CRMT_MKT_EXT_PASSWORD_2>passwords</>.
&NOTE&
The user's password must only be maintained for a connection via the
RFC Gateway. For a direct RFC connection, the necessary data such as
user and password are already recorded at the RFC destination
(transaction SM59).

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKT_EXTERNAL431 - Ensure both passwords are identical ?

  The SAP error message CRM_MKT_EXTERNAL431 with the description "Ensure both passwords are identical" typically occurs in the context of user authentication, particularly when setting up or managing external systems or integrations in SAP CRM (Customer Relationship Management).
  Cause:
  This error usually arises when there is a mismatch between the passwords entered in two different fields during a configuration process. This can happen in various scenarios, such as:
  
  User Creation/Modification: When creating or modifying a user account, if the password is entered differently in the "Password" and "Confirm Password" fields.
  Integration Settings: When configuring external systems that require authentication, if the passwords for the external system do not match.
  Password Reset: During a password reset process, if the new password and confirmation do not match.
  
  Solution:
  To resolve the error, follow these steps:
  
  Check Password Fields: Ensure that the password entered in both the "Password" and "Confirm Password" fields are identical. This is the most common cause of the error.
  Re-enter Password: If you are unsure, re-enter the password in both fields to ensure there are no typographical errors.
  Check External System Credentials: If this error occurs during integration setup, verify that the credentials for the external system are correct and match what is expected.
  Consult Documentation: If you are working with specific integration scenarios, refer to the relevant SAP documentation for any additional requirements regarding password complexity or format.
  User Authorization: Ensure that the user has the necessary authorizations to perform the action that is causing the error.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP frequently updates its knowledge base with solutions to common problems.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SU01 (User Maintenance) for user management tasks.
  System Logs: Review system logs for any additional error messages or warnings that may provide more context about the issue.
  SAP Community: Engage with the SAP Community forums for insights from other users who may have encountered similar issues.
  
  If the problem persists after following these steps, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.