How To Fix CRM_MKT_EXTERNAL420 - Values in "Protagana"-dependent fields will now be set automatically

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKT_EXTERNAL - CRM MKT: Messages for Interface to External Products

• Message number: 420

• Message text: Values in "Protagana"-dependent fields will now be set automatically

What causes this issue?

In order to be able to connect to Protagona, certain (fixed) values
will now be entered into the appropriate fields.
Some of these are merely suggested values which you may change. The
fields containing fixed values are however no longer ready for input.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKT_EXTERNAL420 - Values in "Protagana"-dependent fields will now be set automatically ?

  The SAP error message CRM_MKT_EXTERNAL420 indicates that there is an issue related to the automatic setting of values in fields that are dependent on the "Protagana" system or configuration. This message typically arises in the context of SAP Customer Relationship Management (CRM) and marketing processes.
  Cause:
  
  Field Dependency: The error usually occurs when there are fields in the CRM system that are dependent on values from the Protagana system, and those values are not being populated correctly.
  Configuration Issues: There may be a misconfiguration in the integration settings between SAP CRM and the Protagana system.
  Data Inconsistency: There could be inconsistencies in the data being transferred or mapped between the two systems.
  Missing Data: Required data fields may be missing or not filled out correctly, leading to the automatic setting of values.
  
  Solution:
  
  Check Configuration: Review the integration settings between SAP CRM and Protagana. Ensure that all necessary configurations are correctly set up.
  Data Mapping: Verify that the data mapping between the two systems is correct. Ensure that all required fields are mapped properly.
  Field Values: Check the values in the dependent fields. If they are not being set automatically, you may need to manually input the required values or adjust the logic that populates these fields.
  Consult Documentation: Refer to SAP documentation or notes related to CRM and Protagana integration for any specific guidelines or troubleshooting steps.
  Debugging: If you have access to the system, consider debugging the process to identify where the values are not being set as expected.
  Contact Support: If the issue persists, consider reaching out to SAP support or your internal IT team for further assistance.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error message or provide additional context.
  Community Forums: Look for discussions in SAP community forums where other users may have encountered similar issues.
  Documentation: Review the official SAP documentation for CRM and Protagana to understand the expected behavior and configuration requirements.
  
  By following these steps, you should be able to identify the root cause of the error and implement a solution to resolve it.