How To Fix CRM_MKT_EXTERNAL433 - Enter the user's password

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKT_EXTERNAL - CRM MKT: Messages for Interface to External Products

• Message number: 433

• Message text: Enter the user's password

What causes this issue?

For this type of connection you need to enter the user's password.

System Response

INCLUDE CRMT_MKT_RFC_GATE OBJECT DOKU ID TX LANGUAGE EN

How to fix this error?

If connecting systems using an RFC Gateway, maintain the user password.
In the case of a direct RFC connection, the data required (like user
and password) is already stored at the RFC destination (transaction
SM59).

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKT_EXTERNAL433 - Enter the user's password ?

  The SAP error message CRM_MKT_EXTERNAL433 typically indicates that the system is prompting for a user's password, which is often related to authentication issues when accessing certain functionalities in the SAP Customer Relationship Management (CRM) module, particularly in marketing-related transactions.
  Cause:
  
  Authentication Required: The user is trying to access a function that requires authentication, and the system does not have the necessary credentials.
  Session Timeout: The user's session may have timed out, requiring re-authentication.
  Incorrect User Credentials: The user may have entered an incorrect username or password previously, leading to the system prompting for the password again.
  User Lockout: The user account may be locked due to multiple failed login attempts.
  Configuration Issues: There may be issues with the configuration of the system that affect user authentication.
  
  Solution:
  
  Enter Password: If prompted, enter the correct password for the user account.
  Check User Credentials: Ensure that the username and password being used are correct. If unsure, reset the password through the appropriate administrative process.
  Session Management: If the session has timed out, log out and log back in to the system.
  Unlock User Account: If the account is locked, contact your system administrator to unlock it.
  Review Configuration: Check the system configuration related to user authentication and ensure that it is set up correctly.
  Check User Roles and Authorizations: Ensure that the user has the necessary roles and authorizations to access the required functionality.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  User Management: Review user management settings in the SAP system to ensure that users have the correct roles and permissions.
  System Logs: Check system logs for any additional error messages or warnings that may provide more context about the issue.
  Documentation: Refer to SAP documentation for CRM and user authentication for more detailed troubleshooting steps.
  
  If the issue persists after trying the above solutions, it may be necessary to consult with your SAP Basis team or SAP support for further assistance.