How To Fix CRM_MKT_EXTERNAL401 - Entries can only be deleted in the detail view

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKT_EXTERNAL - CRM MKT: Messages for Interface to External Products

• Message number: 401

• Message text: Entries can only be deleted in the detail view

What causes this issue?

This text similar to message long text CRM_MKT_EXTERNAL402
You cannot delete the selected entry in this view.

System Response

The system has to check whether the server connection has already been
used; in other words, whether it is already defined in other tables. If
yes, the system does not allow you to delete, since this
could cause errors in the following functions:
Export of a marketing plan or marketing campaign and the corresponding
target groups from the Marketing Planner to an external system
Import of a marketing plan or marketing campaign and the corresponding
target groups from external systems
Import of business partners of an external target group from an
external system

How to fix this error?

Go to the detailed view and make your deletions there.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKT_EXTERNAL401 - Entries can only be deleted in the detail view ?

  The SAP error message CRM_MKT_EXTERNAL401 indicates that an attempt was made to delete entries in a marketing document or related object from a view that does not allow for deletion. This error typically occurs in the SAP Customer Relationship Management (CRM) module when users try to delete records from a summary or list view instead of the detail view.
  Cause:
  
  View Restrictions: The system restricts deletion actions to the detail view of the object. This is a design choice to prevent accidental deletions from a list or summary view where multiple entries are displayed.
  User Permissions: The user may not have the necessary permissions to delete entries, although this is less likely to trigger this specific error message.
  Object State: The object may be in a state that does not allow deletion (e.g., it may be locked or in a status that prohibits changes).
  
  Solution:
  
  Switch to Detail View: Navigate to the detail view of the entry you wish to delete. This is usually done by selecting the entry and then choosing an option to view details (often by double-clicking the entry).
  Delete from Detail View: Once in the detail view, you should be able to find a delete option (usually represented by a trash can icon or a delete button) to remove the entry.
  Check Permissions: If you still encounter issues, verify that you have the necessary permissions to delete entries in the CRM system. You may need to contact your system administrator for assistance.
  Review Object Status: Ensure that the object is not in a status that prevents deletion. If it is, you may need to change its status or consult with your team on how to proceed.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any updates or patches related to this error message. Sometimes, specific issues may be documented with solutions or workarounds.
  User Documentation: Refer to the SAP CRM user documentation for guidance on managing entries, including how to navigate between views and perform delete operations.
  Training: If this error occurs frequently, consider providing training for users on how to properly manage entries within the CRM system, including the importance of using the correct view for specific actions.
  
  By following these steps, you should be able to resolve the error and successfully delete the desired entries in SAP CRM.