How To Fix CRM_MKT_EXTERNAL402 - Connection is still in use; deletion not possible

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKT_EXTERNAL - CRM MKT: Messages for Interface to External Products

• Message number: 402

• Message text: Connection is still in use; deletion not possible

What causes this issue?

This text similar to message long text CRM_MKT_EXTERNAL401
This entry cannot be deleted.

System Response

The system found that this server connection is already being used;
in other words, it is already stored in other tables. The system
does not allow you to delete, since this could cause errors in the
following functions:
Export of a marketing plan or marketing campaign and the corresponding
target groups from the Marekting Planner to an external system
Import of a marketing plan or marketing campaign and the corresponding
target groups from external systems
Import of business partners of an external target group from an
external system

How to fix this error?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKT_EXTERNAL402 - Connection is still in use; deletion not possible ?

  The SAP error message CRM_MKT_EXTERNAL402 indicates that a connection is still in use, and therefore, it cannot be deleted. This error typically occurs in the context of SAP Customer Relationship Management (CRM) when trying to delete a marketing connection or a related object that is currently being referenced or utilized by another process or transaction.
  Causes:
  
  Active Sessions: There may be active sessions or transactions that are using the connection you are trying to delete.
  Open Locks: The object might be locked by another user or process, preventing deletion.
  Dependencies: The connection may have dependencies on other objects or processes that need to be resolved before deletion.
  Background Jobs: There could be background jobs or processes that are still running and using the connection.
  
  Solutions:
  
  
  Check Active Sessions: Verify if there are any active sessions or transactions that are using the connection. You can use transaction codes like SM04 (User Overview) or SM50 (Process Overview) to check for active users and processes.
  
  
  Release Locks: If the object is locked, you can use transaction code SM12 to check for and release any locks that may be preventing the deletion.
  
  
  Review Dependencies: Investigate if there are any dependencies on the connection. Ensure that all related objects or processes are completed or deleted before attempting to delete the connection.
  
  
  Wait for Background Jobs: If there are background jobs that are using the connection, you may need to wait for them to complete before attempting to delete the connection again.
  
  
  Use Transaction Codes: Utilize relevant transaction codes to manage connections and check for issues:
  
  CRMD_ORDER for managing CRM orders.
  CRMD_ORDERADM_H for accessing order administration.
  
  
  
  Consult Logs: Check the application logs for any additional error messages or information that might provide more context on why the connection cannot be deleted.
  
  
  Contact Support: If the issue persists and you cannot identify the cause, consider reaching out to your SAP support team or consulting SAP Notes for any known issues related to this error.
  
  
  Related Information:
  
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error or provide additional troubleshooting steps.
  Documentation: Review the SAP CRM documentation for more information on managing connections and understanding the underlying processes.
  System Performance: Ensure that your system is performing optimally, as performance issues can sometimes lead to unexpected behavior in connection management.
  
  By following these steps, you should be able to identify the cause of the error and take appropriate action to resolve it.