How To Fix CRM_MKT_EXTERNAL410 - Enter a value greater than zero as the package size

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKT_EXTERNAL - CRM MKT: Messages for Interface to External Products

• Message number: 410

• Message text: Enter a value greater than zero as the package size

What causes this issue?

The package size must be specified when importing importing business
partners of an external target group. External target groups are target
groups that are modeled in an external system and then imported into
CRM.

System Response

For performance reasons and to enable restarts, the system imports
business partners in blocks, each of which contain a given
number(package size) of business partners who are imported from the
external system.
The package size can depend on many factors, including:
Main-memory configuration of the CRM system
Rollback configuration of the database in CRM
Table configuration of the database in CRM
Speed and stability of the network between CRM and the external system
Configuration (main memory, database) of the external system

How to fix this error?

Enter a value that is positive and greater than zero.
You may need to use several test runs to determine the optimum number
of business partners.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKT_EXTERNAL410 - Enter a value greater than zero as the package size ?

  The SAP error message CRM_MKT_EXTERNAL410 indicates that there is an issue with the package size being set to a value that is less than or equal to zero. This error typically occurs in the context of marketing or campaign management within the SAP Customer Relationship Management (CRM) module.
  Cause:
  The error is triggered when a user attempts to define a package size for a marketing campaign or related activity, and the value provided is either zero or negative. The package size is expected to be a positive integer, as it represents the number of items (e.g., emails, letters, etc.) that will be processed or sent in a single batch.
  Solution:
  To resolve this error, follow these steps:
  
  
  Check Input Values: Ensure that the package size field is populated with a valid positive integer. It should be greater than zero.
  
  
  Review Configuration: If the value is being set programmatically or through a configuration, check the logic to ensure that it correctly assigns a positive value.
  
  
  User Input Validation: If users are entering this value manually, consider implementing input validation to prevent zero or negative values from being accepted.
  
  
  Consult Documentation: Review the relevant SAP documentation or help files for any specific requirements or constraints related to package sizes in your version of SAP CRM.
  
  
  Testing: After making the necessary changes, test the process again to ensure that the error no longer occurs.
  
  
  Related Information:
  
  SAP Notes: Check the SAP Support Portal for any notes related to this error message. There may be specific patches or updates that address this issue.
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP CRM that pertain to marketing campaigns, such as CRMD_ORDER for managing marketing orders.
  User Roles and Permissions: Ensure that the user has the appropriate permissions to modify package sizes and related settings in the CRM system.
  
  If the issue persists after following these steps, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.