How To Fix CRM_MKT_EXTERNAL321 - Select one target group only

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKT_EXTERNAL - CRM MKT: Messages for Interface to External Products

• Message number: 321

• Message text: Select one target group only

What causes this issue?

You want
- to import the business partners belonging to a target group,
- to view all jobs which contain the target group,
but have selected more than one row.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Select one row only.
If you want
- to import the business partners belonging to more than one target
group
- to view all jobs for different target groups
repeat the function accordingly.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKT_EXTERNAL321 - Select one target group only ?

  The SAP error message CRM_MKT_EXTERNAL321 ("Select one target group only") typically occurs in the context of marketing activities within the SAP Customer Relationship Management (CRM) module. This error indicates that the system expects the user to select only one target group for a specific operation, but multiple target groups have been selected instead.
  Cause:
  
  Multiple Selections: The user has selected more than one target group when the system requires only a single target group for the operation being performed.
  System Configuration: The configuration of the marketing activity or campaign may be set to allow only one target group at a time.
  User Input Error: The user may have inadvertently selected multiple target groups due to a misunderstanding of the interface or process.
  
  Solution:
  
  Select a Single Target Group: Review the selections made and ensure that only one target group is selected before proceeding with the operation. Deselect any additional target groups.
  Check Configuration: If you believe that the system should allow multiple target groups, consult with your SAP administrator or technical team to review the configuration settings related to the marketing activity.
  User Training: If this error is common among users, consider providing additional training or documentation to clarify the process of selecting target groups in SAP CRM.
  
  Related Information:
  
  SAP Notes and Documentation: Check SAP Notes for any known issues or updates related to this error message. SAP's support portal may have specific notes addressing this error.
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP CRM that pertain to marketing activities, such as CRMD_ORDER for managing marketing campaigns.
  User Roles and Permissions: Ensure that the user has the appropriate roles and permissions to perform the desired actions within the CRM system.
  
  If the issue persists after following these steps, it may be beneficial to reach out to SAP support or consult with a technical expert familiar with your specific SAP CRM implementation.