How To Fix CRM_MKT_EXTERNAL313 - Select the row(s) for the required target groups

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKT_EXTERNAL - CRM MKT: Messages for Interface to External Products

• Message number: 313

• Message text: Select the row(s) for the required target groups

What causes this issue?

You want to store (in CRM) one or more target groups imported from an
external system or you want to import the business partners for a group
that is already stored.
However, you have not selected the relevant row(s).

How to fix this error?

Select the row(s) containing those target groups that you want to save
in CRM or select the row containing the target group whose business
partners are to be imported.
To select different rows, depress the <LS>Control</> key and select
the rows with the mouse.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKT_EXTERNAL313 - Select the row(s) for the required target groups ?

  The SAP error message CRM_MKT_EXTERNAL313 typically occurs in the context of SAP Customer Relationship Management (CRM) when you are trying to select target groups for a marketing campaign or activity, but the system requires you to select at least one row (target group) before proceeding.
  Cause:
  The error message indicates that the user has not selected any target groups from the available list. This can happen due to:
  
  No target groups being available for selection.
  The user not selecting any rows in the target group selection screen.
  A filter or search criteria that results in no target groups being displayed.
  
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Check Available Target Groups:
  
  Ensure that there are target groups available for selection. You can do this by reviewing the list of target groups in the selection screen.
  
  
  
  Select Target Groups:
  
  Make sure to select at least one target group from the list. You can do this by clicking on the checkbox next to the target group(s) you want to include.
  
  
  
  Adjust Filters:
  
  If you are using filters or search criteria, ensure that they are set correctly so that relevant target groups are displayed. You may need to clear or modify the filters to see more options.
  
  
  
  Review Authorizations:
  
  Ensure that you have the necessary authorizations to view and select target groups. Lack of proper permissions can sometimes lead to not being able to see or select target groups.
  
  
  
  Consult Documentation:
  
  If you are still facing issues, refer to the SAP documentation or help resources for more detailed guidance on managing target groups in CRM.
  
  
  
  Contact Support:
  
  If the problem persists, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP CRM that deal with marketing and target group management.
  SAP Notes: Check for any SAP Notes related to CRM marketing errors that might provide additional insights or patches.
  Training: Consider training sessions or resources on SAP CRM marketing functionalities to better understand how to manage target groups effectively.
  
  By following these steps, you should be able to resolve the CRM_MKT_EXTERNAL313 error and successfully select the required target groups for your marketing activities.