How To Fix CRM_MKT_EXTERNAL311 - Select the entry representing the connection required

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKT_EXTERNAL - CRM MKT: Messages for Interface to External Products

• Message number: 311

• Message text: Select the entry representing the connection required

What causes this issue?

You want to select a connection to an external system in order to read
the target groups from this system. However, you have not selected a
row.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Select the row corresponding to the connection to the external system
from which the target groups are to be read.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKT_EXTERNAL311 - Select the entry representing the connection required ?

  The SAP error message CRM_MKT_EXTERNAL311 typically occurs in the context of SAP Customer Relationship Management (CRM) when there is an issue with the external connection settings, particularly when trying to access or process marketing-related data. This error indicates that the system is unable to find a valid entry for the required connection.
  Cause:
  
  Missing or Incorrect Configuration: The connection settings for the external system (like a marketing tool or database) may not be configured correctly in the SAP system.
  Invalid or Inactive Connection: The connection entry may be inactive or not properly defined in the system.
  Authorization Issues: The user may not have the necessary authorizations to access the connection settings.
  Data Inconsistency: There may be inconsistencies in the data that prevent the system from identifying the correct connection.
  
  Solution:
  
  
  Check Connection Configuration:
  
  Go to the transaction code SPRO (SAP Project Reference Object) and navigate to the relevant configuration settings for external connections in CRM.
  Ensure that the connection entries are correctly defined and active.
  
  
  
  Verify Connection Entries:
  
  Use transaction code CRMD_ORDER or CRMD_ORDERADM_H to check if the connection entries exist and are correctly set up.
  Ensure that the connection type and parameters are correctly specified.
  
  
  
  Check Authorizations:
  
  Ensure that the user has the necessary authorizations to access the connection settings. This can be checked in transaction code SU53 after the error occurs.
  
  
  
  Review Logs:
  
  Check the application logs (transaction code SLG1) for any additional error messages or details that might provide more context about the issue.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or notes related to CRM marketing and external connections for any specific guidelines or troubleshooting steps.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP support for further assistance, providing them with the error message details and any relevant logs.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SPRO, CRMD_ORDER, SLG1, and SU53 for configuration and troubleshooting.
  SAP Notes: Search for SAP Notes related to CRM_MKT_EXTERNAL311 in the SAP Support Portal for any known issues or patches.
  Documentation: Review the SAP Help Portal for documentation on CRM marketing and external connections for best practices and configuration guidelines.
  
  By following these steps, you should be able to identify and resolve the issue related to the CRM_MKT_EXTERNAL311 error message.