How To Fix CRM_MKT_EXTERNAL311 - Select the entry representing the connection required

CRM_MKT_EXTERNAL311 - Overview

• Message type: E = Error

• Message class: CRM_MKT_EXTERNAL - CRM MKT: Messages for Interface to External Products

• Message number: 311

• Message text: Select the entry representing the connection required

What causes this issue?

You want to select a connection to an external system in order to read
the target groups from this system. However, you have not selected a
row.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Select the row corresponding to the connection to the external system
from which the target groups are to be read.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKT_EXTERNAL311 - Select the entry representing the connection required ?

  The SAP error message CRM_MKT_EXTERNAL311 typically occurs in the context of SAP Customer Relationship Management (CRM) when there is an issue with the external connection settings, particularly when trying to access or process marketing-related data. This error indicates that the system is unable to find a valid entry for the required connection.
  
  Cause:
  
  Missing or Incorrect Configuration: The connection settings for the external system (like a marketing tool or database) may not be configured correctly in the SAP system.
  Invalid or Inactive Connection: The connection entry may be inactive or not properly defined in the system.
  Authorization Issues: The user may not have the necessary authorizations to access the connection settings.
  Data Inconsistency: There may be inconsistencies in the data that prevent the system from identifying the correct connection.
  
  
  Solution:
  
  
  Check Connection Configuration:
  
  Go to the transaction code SPRO (SAP Project Reference Object) and navigate to the relevant configuration settings for external connections in CRM.
  Ensure that the connection